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HP Selling HP Supplies 2020 Sample Questions:

1. A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?

A) Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
B) Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
C) Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
D) Almost 90% of remanufactured cartridges end up in a landfill.

2. A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)

A) warranty Information
B) low-cost replacements
C) Informed decisions
D) user testimonials
E) studies and briefs

3. A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?

A) Inability to refill non-HP cartridges
B) wasted ink and printer downtime
C) ink colors that fade over time
D) compatibility Issues with standard papers

4. How do HP Customer Delivery Inspections (CDIs) protect enterprise and public-sector customers?

A) by holding free seminars to educate customers about the counterfeiting dangers and ways to detect counterfeit products
B) by assessing public tenders and related bids tor suspicious supplier names used in the bill of materials
C) by certifying distribution vendors that have installed security measures at their warehouses and on their delivery vehicles
D) by examining suspicious large or mid-sized purchases for counterfeit and illicit products

Solutions: