HP HP2-I14 : Selling HP Supplies 2020

  • Exam Code: HP2-I14
  • Exam Name: Selling HP Supplies 2020
  • Updated: Sep 10, 2026   Q&As: 36 Questions and Answers

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HP HP2-I14 Exam Syllabus Topics:
SectionObjectives
Topic 1: Customer Engagement and Relationship- Managing customer relationships and opportunities
- Consultative sales skills in HP supplies context
Topic 2: HP Supplies Product Knowledge- Understand quality and value propositions of Original HP supplies
- Identify and differentiate HP supplies offerings
Topic 3: Sales Positioning and Solutions- Positioning HP supplies solutions against competitors
- Recommending appropriate supplies solutions to customers
HP Selling HP Supplies 2020 Sample Questions:
Question #1

A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?

  • A. Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
  • B. Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
  • C. Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
  • D. Almost 90% of remanufactured cartridges end up in a landfill.
Answer: D
Question #2

A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)

  • A. warranty Information
  • B. low-cost replacements
  • C. Informed decisions
  • D. user testimonials
  • E. studies and briefs
Answer: D,E
Question #3

A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?

  • A. Inability to refill non-HP cartridges
  • B. wasted ink and printer downtime
  • C. ink colors that fade over time
  • D. compatibility Issues with standard papers
Answer: B
Question #4

How do HP Customer Delivery Inspections (CDIs) protect enterprise and public-sector customers?

  • A. by holding free seminars to educate customers about the counterfeiting dangers and ways to detect counterfeit products
  • B. by assessing public tenders and related bids tor suspicious supplier names used in the bill of materials
  • C. by certifying distribution vendors that have installed security measures at their warehouses and on their delivery vehicles
  • D. by examining suspicious large or mid-sized purchases for counterfeit and illicit products
Answer: D

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