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HP Selling HP Personal Systems Services 2018 : HP2-H65
- Exam Code: HP2-H65
- Exam Name: Selling HP Personal Systems Services 2018
- Updated: Oct 01, 2026 Q&As: 36 Questions and Answers
- Q & A: 36 Questions and Answers
About HP Selling HP Personal Systems Services 2018 : HP2-H65 Exam
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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Personal Systems Portfolio Overview | - Product positioning and use cases in enterprise and SMB environments - Desktops, notebooks, workstations, and thin clients |
| Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
| HP Services and Support Offerings | - Lifecycle services and device protection options - HP Care Pack services and warranty extensions |
| Selling and Value-Based Positioning | - Value proposition of HP personal systems services - Customer needs analysis and solution mapping |
| Sales Process and Services Attachment | - Integrating services into hardware sales cycles - Upselling and cross-selling HP support services |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Question #1
Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?
- A. Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
- B. Next Business Day onsite + Labeling and Tagging
- C. Installation services + Labeling and Tagging + Data and Device Security
- D. Deinstallation + Image load + Installation services
Correct Answer: A 🗳️
Question #2
Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?
- A. Accidental Damage Protection and Defective Media Retention
- B. Configuration Services and Defective Media Retention
- C. Accidental Damage Protection and Next Business Day Onsite Services
- D. Next Business Day Onsite and Installation
Correct Answer: D 🗳️
Question #3
With Next Business Day Onsite, what happens if remote support is not possible for the customer?
- A. An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
- B. An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
- C. An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
- D. An authorized HP services technician arrives to repair the device onsite on the next business day.
Correct Answer: A 🗳️
Question #4
Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)
- A. HP products are less likely to need repairs if HP professionals are monitoring them.
- B. HP Services allows you to avoid unexpected costs after the base warranty expires.
- C. HP Services removes the burden on your IT team so they can focus on the core business tasks.
- D. Replacement of HP products costs less if customers only use HP devices.
- E. HP Services makes it so you do not have to worry about access to spare parts.
Correct Answer: B,D,E 🗳️
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