WGU Operations Management (C215, VDC2) : Operations-Management

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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

Question 1

Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement?

A. Customer relationship management (CRM)
B. Enterprise resource planning (ERP)
C. ISO 9001 standards
D. Lean systems

Question 2

A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.
Which two operational processes would suit this shop?
Choose 2 answers

A. Project process
B. Line process
C. Batch process
D. Continuous process

Question 3

Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

A. Baseline for managing quality process; investment in preventative costs; budgeting
B. Reward employees; motivate staff performance; manage operations planned changes
C. Review and recommend product changes; satisfy customer needs; open communication
D. Enhance competition; understand consumer preferences; maintain communication with operations

Question 4

When is capacity measurement at the best operating level?

A. At the minimum point of the cost curve
B. When the average unit cost is minimized
C. At maximum capacity
D. When the total cost is minimized

Question 5

Which project life cycle phase focuses on determining whether the proposed project is technically, financially, and operationally viable?

A. Feasibility analysis
B. Planning
C. Execution
D. Conception

Solutions: