SAP Certified Support Associate - Incident Management with SAP BusinessObjects : C-BOSUP-90

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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Some messages may require you to decline a customer's request.
In these situations, what type of response should you send to the customer?

A) Update the customer with an honest and clear answer right away to avoid having the situation becoming more difficult.
B) Update the customer regularly to let them know you need more time to investigate the issue.
C) Avoid the message for as long as possible eventually the customer will not want you to take any action.
D) You cannot deny the customer's request as the customer is always right.

2. What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)

A) Performance measurement
B) Report development
C) Batch job planning
D) Safe remote access

3. What are benefits of SAP Notes to the installed base? (Choose two)

A) One SAP Note can cover multiple technical issues.
B) SAP Notes inform customers about corporate strategy.
C) They allow support consultants to quickly provide solutions for problems which have already been solved before.
D) They allow customers to find solutions for their own product issues.

4. What are key success factors in message solving? (Choose two)

A) Work without additional help.
B) Put yourself in the customer's shoes.
C) At first, try to guess.
D) Focus on solving the customer's issue.

5. What types of remote connections to customer's systems are available? (Choose two)

A) Webex
B) Netviewer
C) NetMeeting
D) R/3 Support

Solutions: