Salesforce Financial Services Cloud Accredited Professional : AP-208

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Salesforce AP-208 Exam Syllabus Topics:

Salesforce Financial Services Cloud Accredited Professional Sample Questions:

Question 1

Lake Tahoe Bank is migrating customer records from the Individual Model to Person Accounts. Which threesteps should a Data Architect take to ensure a successful migration?

A. Enable 'Individual to Person Account Migration' in Custom Settings.
B. Ensure Person Accounts is enabled on the org
C. Use a CSV field to map PersonRecordTypeld to the Person Account RecoroTypeld and use Data Loader to update Client Records
D. Log a case with Salesforce to perform the conversion from the indrvkJual Model to Person Accounts.
E. Configure your Person Account record types m the Indrvidual Record Type Mapper.

Question 2

Planter Farm Credit Union provides loan and insurance products to farmers who operate individually as well as in collaboration with other neighboring farms & farmers. The collaboration can be seasonal or for a limited timeframe. What construct in Financial Services Cloud is most appropriate to represent such collaborative customer business operations?

A. Custom Relationship Group
B. Standard Household
C. Account with Record Type = Business
D. Contact-Contact Relationship

Question 3

Lake Tahoe Bank has been using Sales Cloud to support the business to consumer (B2C) activities. The VP of IT wants a better and more flexible data model that can supporthis B2C Banking use cases. He is considering upgrading to Financial Services Cloud, using Person Accounts. Which 2 of these statements are true for the Financial Services Cloud Person Account Data Model?

A. The Person Account record type can be used when a client is an agent for a broker firm that is doing business with the Financial Institution.
B. Person Accounts can be merged with Business Accounts in Financial Services Cloud
C. To share a Person Account record the admin will need to create sharing rules Account and Contact objects
D. The Person Account model uses the standard Account object to hold all of the details about a person The Account object has been extended " with custom fields and a Person Account Record Type
E. The Person Account is a virtual object displaying data from Accounts and Contacts objects. It represents all aspects of the person and includes D data such date of birth or tax ID number.

Question 4

A bank recently sold its wealth management division and wants to improve its customers' digital experience.
The bank engaged Salesforce Professional Services to upgrade its existing Salesforce CRM to Financial Services Cloud and deliver its Bank of the Future vision.
Which three expected outcomes can serve as return on investment (ROI) justifications to the bank's chief financial officer (CFO)and investment committee?

A. Manage policy holder's interactions with customer service agents intelligently through the underwriting process.
B. Simplify the client onboarding process with proper tools to streamline customer discovery and internal reviews through renewal.
C. Deliver connected and personalized digital experiences to the bank's customers thanks to a 360-degree view of its customer data consolidating multiple customer databases and sources from diverse channels at the bank.
D. Modernize client-advisor experiences from engagement to relationship management to effectively drive long-term, trusted relationships.
E. Unify and improve team collaboration by sharing and managing customer leads and referrals across multiple lines of business at the bank to drive customers' financial needs and deepen client relationships.

Question 5

A bank needs help with many of its processes taking too long to complete. Many of its challenges are due to issues with handoffs between teams. The challenges also include users transferring control to the wrong person or team or forgetting to transfer it at all.
Which two Financial Services Cloud capabilities should help address these challenges?

A. Action Plans
B. Financial Accounts
C. Omni Scripts
D. Roll-up Summaries

Solutions: