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NEW QUESTION 33
In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience? Note: There are 2 correct answers to this question.
- A. Customer Feedback Management
- B. Workforce management
- C. Parts Logistics
- D. Mobile Field service execution
Answer: A,D
NEW QUESTION 34
What are activities done by the crowd owner? Note: There are 3 correct answers to this question.
- A. Check skills and certifications
- B. Plan service calls
- C. Check and approve partner documents
- D. Accept service calls
- E. Review partner details
Answer: A,C,E
NEW QUESTION 35
Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.
- A. End Customer
- B. BackOffice Administrator
- C. Field Coordinator
- D. Service Engineer
Answer: B
NEW QUESTION 36
What needs to done to create a moment set? Note: There are 3 correct answers to this question.
- A. Create and assign QR code
- B. Setup Business rule
- C. Create Moment set
- D. Create Moment
- E. Create Item and assign it
Answer: A,C,D
NEW QUESTION 37
What does a report template contain? Note: There are 3 correct answers to this question.
- A. Output Templates
- B. Style Files
- C. Translation Files
- D. Images
- E. Integration files
Answer: B,C,D
NEW QUESTION 38
When an existing template has been modified and released, what options to be given to the users?
Note: There are 2 correct answers to this question.
- A. Deactivate Other versions
- B. Delete other versions
- C. Reactivate other versions
- D. Export other versions
Answer: A,B
NEW QUESTION 39
In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note:
There are 2 correct answers to this question.
- A. Language
- B. Revision
- C. State
- D. Description
Answer: A,C
NEW QUESTION 40
What are the typical steps you perform in the planning and dispatching App? Note: There are 2 correct answers to this question.
- A. Approve Efforts
- B. Create Equipment
- C. Assign Technicians
- D. Update contacts
Answer: A,C
NEW QUESTION 41
Which Customer steps are part of SAP Field Service management Self-service? Note: There are 3 correct answers to this question.
- A. Record the incident via the website
- B. Scan a QR Code
- C. Record the Progress of the Incident
- D. Monitor the Execution Stage
- E. Assign parts to the incident
Answer: A,B,D
NEW QUESTION 42
The Dispatcher drags and drops a service call onto technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on mobile app?
Choose the correct answer.
- A. The Dispatcher must release the assignment
- B. The Dispatcher must approve the assignment
- C. The technician must release the assignment
- D. The technician must approve the assignment
Answer: A
NEW QUESTION 43
In which scenario of Service engagement does SAP Field service management primarily provide capabilities to complement? Choose the correct answer.
- A. High Touch
- B. No Touch
- C. Video Chat
- D. E-mail Interaction
Answer: A
NEW QUESTION 44
Which web service is used when integrating FSM? Choose the correct answer.
- A. XML-RPC
- B. SOAP
- C. REST
- D. R2D2
Answer: C
NEW QUESTION 45
You are a Service planner in SAP Field Service management, How can you find a suitable technician in the Planning board? Choose the correct answer.
- A. Use a Filter
- B. Use a workflow
- C. Use a Business Rule
- D. Use a checklist
Answer: A
NEW QUESTION 46
Which actions can you use in a Business Rule configuration? Note: There are 3 correct answers to this question.
- A. Build Query
- B. Delete Report
- C. Delete Object
- D. Create Reqirement
- E. Create Object
Answer: B,C,E
NEW QUESTION 47
What assumptions / facts go for Querying? Note: There are 2 correct answers to this question.
- A. T-SQL supported
- B. Core SQL supported
- C. DTOs have to be referenced by alias
- D. DTOs have to be referenced by variable definitions
Answer: B,D
NEW QUESTION 48
What are the SAP Field service management service call statuses that can be mapped to ERP? Note:
There are 3 correct answers to this question.
- A. Released
- B. Technically complete
- C. Finished
- D. Cancelled
- E. Ready to Plan
Answer: B,D,E
NEW QUESTION 49
How can you set up user authorizations in Administration module in SAP Field Service management?
Note: There are 2 correct answers to this question.
- A. Assign users to permissions
- B. Assign User groups to users
- C. Assign user groups to permissions
- D. Assign permissions to user groups
Answer: B,D
NEW QUESTION 50
Where can you define the user access to the SAP Field Service management Mobile app? Choose the correct answer.
- A. In the SAP Field Service management Self-Service Portal
- B. In the SAP Field Service management Crowd Service Marketplace
- C. In the SAP Field Service management Mobile app
- D. In the SAP Field Service Management Web App
Answer: D
NEW QUESTION 51
Which actions are possible with the data loader? Note: There are 2 correct answers to this question.
- A. Enable data validation
- B. Export
- C. Choose Data update option
- D. Generate sample upload file
Answer: C,D
NEW QUESTION 52
What can you select creating a dashboard report? Note: There are 3 correct answers to this question.
- A. Chart Title
- B. Chart Category
- C. Visualization Type
- D. Sample Chart
- E. Chart Type
Answer: A,D,E
NEW QUESTION 53
What are typical Crowd workers? Note: There are 3 correct answers to this question.
- A. Managers
- B. Subsidiaries
- C. Freelancers
- D. Dispatchers
- E. Partners
Answer: B,C,E
NEW QUESTION 54
What are the platforms supported for SAP Field Service mobile App? Note: There are 3 correct answers to this question.
- A. Windows Phone
- B. iOS
- C. Android
- D. Blackberry
- E. Windows Desktop
Answer: A,B,C
NEW QUESTION 55
Which object corresponds to service call in C4C? Choose the correct answer.
- A. Ibase
- B. Service Request
- C. Sales Order
- D. Ticket
Answer: D
NEW QUESTION 56
You are a Field Service Technician using an iOS device and you have just completed a repair work. How can you check the travel time to the next repair location address? Choose the correct answer.
- A. Click on navigation icon within the service call
- B. Click on navigation icon within the Activity
- C. Click on navigation icon within the Equipment
- D. Click on navigation icon within the HomePage
Answer: B
NEW QUESTION 57
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