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| Section | Weight | Objectives |
|---|---|---|
| BSM Solution Areas | 30% | - Operations Bridge and integration - Service Intelligence and Analytics - Application Performance Management - Systems and Infrastructure Management - Network Management |
| Customer Challenges and Solution Alignment | 25% | - ROI and business benefit communication - Mapping challenges to BSM capabilities - Business and IT operational challenges |
| Selling and Qualification Process | 20% | - Discovery and qualification questions - Positioning and closing strategies - Identifying opportunities and customer personas |
| HP BSM Overview and Value Proposition | 25% | - HP BSM architecture and components - Business Service Management concepts - Competitive differentiators - Value propositions for IT executives and stakeholders |
1. Which statement best links a customer problem to a solution capability for Network management?
A) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
B) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
C) Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
D) Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)
2. Which key differentiator supports a capability of the BSM Network Management solution?
A) provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"
B) supports Heads-up Display (HUD) for multi-monitoring technology
C) provides real time end-to-end transaction monitoring via industry leading, end user monitoring and diagnostic tools
D) provides a single pane of visibility for complex, virtualized, and cloud environments
3. What is the most correct value proposition for HP Software's BSM Solution?
A) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end-user minutes lost.
B) It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
C) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of network performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
D) It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
4. Which statement best links a customer problem to a solution capability for Application Performance Management?
A) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
B) Problem; how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
C) Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Run-time Service Model (RTSM)
D) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
5. Which key differentiator supports a capability of the BSM Application Performance management solution?
A) provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"
B) provides a single pane of visibility for complex, virtualized. and cloud environments
C) supports Heads-up Display (HUD) for multi-monitoring technology
D) provides real time end-to-end transaction monitoring via industry leading, end-user monitoring and diagnostic tools
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
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