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Nokia SDM Certification - CARE Sample Questions:

1. What are the four pillars of Care?

A) Operational Management, SWS Management, HWS Management, Financial Management.
B) Operational Management, Business Management, Financial Management, HWS Management.
C) Customer Relationship, SWS Management, Operational Management, Financial Management.
D) Customer Relationship, Care Business Management, Operational Management, Financial Management.

2. A contract is renewed in which the terms, conditions and price have remained the same but the scope has changed. In order to maintain SOX compliance what should be done?

A) Terms and conditions are the same, only scope has been changed. So a simple contract extension is all that is needed.
B) If a contract is renewed, it is mandatory to create a new contract in CDB.
C) A simple contract extension is needed in CDB as the major terms and conditions are the same.
D) A new contract should be created in CDB as the scope has changed.

3. What is the purpose of the Care Agreement?

A) To define Contract Performance Bonds.
B) To define penalties in the case of late delivery.
C) To list Customer Network topology.
D) To set terms and conditions of Care Services performance.

4. SI provides a SW Remedy Service. Of what modules is the SW Remedy Service composed?

A) The modules are exactly the same as those included in CarE.Software Maintenance Service, except that SW Remedy Service also includes 3rd party application support.
B) Previous + remote emergency support.
C) Help Desk for customization, SW fault management for customization, and impact analysis.
D) SW fault management for customization, impact analysis and 3rd party application support.

5. The Care Plan should be updated:

A) At least once per year.
B) Only after each contract change.
C) After each change to Care setup described.
D) On customer request only.

Solutions: