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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following element from Customer Care do you select to enable SAP JAM as a knowledge base in SAP Cloud for Customer?

A) Communication for Customer Care
B) Service and Repair
C) Business Performance Management
D) Service Request Management

2. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Parents
B) Competitors
C) Individual customers
D) Accounts

3. Which field identifies a ticket as relevant for a field service scenario?

A) Scheduling relevant
B) Requires work
C) Service organization
D) Division

4. When a user creates service ticket, what product type is supported for determining the warranty?

A) Entitlement product
B) Registered product
C) Individual product
D) List product

5. Which of the following work center views display maintenance plans created with reference to the respective objects? Note: There are 2 correct answers to this question.

A) Contract
B) Installation point
C) Registered product
D) Customer

Solutions: