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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which two steps are needed to create a new business object in Digital Customer Service?

A) Assign object access roles to an administrative user.
B) Assign the new business object to a new component.
C) Map a Visual Builder Cloud Service business object to the object API.
D) Assign the new business object to a page.

2. Which two are required to publish a completed Digital Customer Service (DCS) application?

A) a single "publish" action to complete the task
B) system administrator approval
C) moving the application to Staging and subsequently to Production status
D) nothing (DCS applications are always available to all users.)

3. You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.
Identify two valid approaches to get this large volume of data.

A) You must retrieve large volumes of data through a REST API endpoint.
B) You can download large volumes of SR data from theAnalytics interface.
C) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
D) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

4. Which statement is correct when describing the process of adding assignment rules from Service Setup?

A) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
B) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
C) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.
D) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.

5. Which option describes the automated page presentation for incoming calls?

A) a feature that displays a caller-appropriate application page based on your customer's native language when you answeryour phone
B) a feature that displays a detailed caller profile based on your customer's country when you answer your phone
C) a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
D) a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

Solutions: