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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You support Microsoft Lync Server 2013 servers in your customer's network. The network is isolated from Internet with a firewall. Users report voice and video communication problems while communicating with external participants. You need to verify port availability for audio/video communication on the Edge Server. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Check TCP port 5061.
B) Check UDP port 3478.
C) Check TCP port 443.
D) Check TCP port 8057.
E) Check TCP port 4443.

2. You support a customer whose network environment includes Microsoft Lync Server 2013. The Global client policy is set up for web search and file download. Each department within the company is on its own subnet. The switches are configured with Access Control Lists (ACL) that are limiting access to other subnets, including the one on which the Lync 2013 servers reside. Users in the company's accounting department report that new internal users are not showing up in their Lync
2013 searches. These users are internal, and there are no Lync Director servers deployed. You need to ensure that users in the accounting department are able to find new users when they search the Lync address book. What should you do?

A) Run the Set-CsClientPolicy -Identity Global -AddressBookAvailability FileDownloadOnly cmdlet.
B) Allow TCP port 4443 to the internal web services' fully qualified domain name (FQDN) configured in Lync Topology Builder.
C) Browse to %LOCALAPPDATA%\Microsoft\Communicator\<sipaddress>, delete the GalContacts.db file, and then close and reopen Lync 2013.
D) Allow TCP port 443 to the internal web services' fully qualified domain name (FQDN) configured in Lync Topology Builder.

3. You support a customer whose network environment that includes Microsoft Lync Server 2013 Standard Edition. A user uploads an inappropriate photo to his Lync profile. Your customer wants to remove the ability for users to display any photo in their Lync profile until the company can put a profile image policy in place. You need to remove the ability for users to display profile photos within Lync. Which cmdlet should you run?

A) Set-CsClientPolicy -Identity Global -EnableAppearOffline $true
B) Set-CsClientPolicy -Identity Global -DisplayPhotoNoPhoto
C) Get-CsClient Policy | Set-CsClient Policy -ExcludedContactFolders "Contacts"
D) Set-CsUserServicesPolicy -Identity Global -UcsAllowed $true

4. You support a customer whose network environment includes a Microsoft Lync Server 2013 Enterprise Pool configured with Enterprise Voice and dial-in conferencing. All servers run Windows Server 2012, and all client computers run Windows 7 64-bit. All users dial in to conferences. Users report that dial-in conferencing settings are not consistent between sites, and that this is affecting their
conferencing experience. You need to ensure that dial-in conferencing settings are consistent between all Lync sites. What should you do?

A) Run the Remove-CSDialInConferencingConfiguration cmdlet against the global dial-in conferencing settings.
B) Run the Remove-CsConferenceDirectory cmdlet.
C) Run the Move-CsConference Directory cmdlet.
D) Modify the global settings, and then run the Remove- CSDialInConferencingConfiguration cmdlet against each site.

5. You support a customer whose network environment includes Microsoft Lync Server 2013 with Enterprise Voice. Your customer enables centralized logging on the Lync servers. According to your customer, a user has reported that when she attempts to dial out to a public switched telephone network (PSTN) number, she receives the following message: "Your organization does not support calling this number." You confirm that the user is configured to use Enterprise voice and that other users are successfully making and receiving calls. Within the captured logs from the affected user, you view the following message: "SIP/2.0 403 Forbidden." The Microsoft Lync 2013 control panel displays the following information:

You need to ensure that the user is able to dial out to PSTN. What should you do?

A) Change the associated normalization rule in the dial plan policy to match: ^(\d(11))$, Translation pattern +$1.
B) Contact the Session Initiation Protocol (SIP) provider.
C) Open port TCP/5061 inbound on the Mediation Server.
D) Change the voice policy for this user to < North America > for PSTN usage association.

Solutions: