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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which dimension is concerned with management of relationships with external organizations?

A) Information and technology
B) Organizations and people
C) Value streams and processes
D) Partners and suppliers

2. Which activity has the purpose of developing, integrating, and testing digital products to transform designs into functional solutions?

A) Support
B) Build
C) Operate
D) Discover

3. A team is gathering customer feedback and measuring current service response times to understand its existing performance. Which step of the continual improvement model does this activity represent?

A) Where do we want to be?
B) Take action
C) What is the vision?
D) Where are we now?

4. A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?

A) Progress iteratively with feedback
B) Collaborate and promote visibility
C) Focus on value
D) Keep it simple and practical

5. Which of the following BEST describes an operating model?

A) A set of organizational resources designed for performing specific work or achieving a particular objective
B) A recommendation that guides an organization's actions and decisions in all circumstances
C) A conceptual and visual representation of how an organization co-creates value with its customers
D) A set of rules that ensures consistent decision-making and accountability within the organization

Solutions: