EXIN ITIL Foundation V 3.0 & ITIL Foundation : EX0-101

  • Exam Code: EX0-101
  • Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
  • Updated: Sep 27, 2026   Q&As: 80 Questions and Answers
  • Q & A: 80 Questions and Answers

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EXIN EX0-101 Exam Syllabus Topics:
SectionObjectives
The Service Lifecycle- Service Transition
  • 1. Service asset and configuration management
    • 2. Change management
      • 3. Knowledge management
        • 4. Release and deployment management
          - Service Design
          • 1. IT service continuity management
            • 2. Availability management
              • 3. Capacity management
                • 4. Supplier management
                  • 5. Information security management
                    • 6. Service level management
                      - Continual Service Improvement
                      • 1. Continual service improvement principles
                        • 2. The seven-step improvement process
                          • 3. Measurement and reporting
                            - Service Strategy
                            • 1. Service value and business relationship
                              • 2. Financial management for IT services
                                • 3. Service portfolio management
                                  - Service Operation
                                  • 1. Incident management
                                    • 2. Problem management
                                      • 3. Request fulfillment
                                        • 4. Service desk function
                                          • 5. Access management
                                            Introduction to IT Service Management- IT service management processes, functions, roles and responsibilities
                                            - The concept of good practice
                                            - The ITIL framework and service management approach
                                            Key ITIL Concepts and Terminology- Utility and warranty
                                            - Governance and control concepts
                                            - Processes, functions and roles
                                            - Service providers, customers and users
                                            EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
                                            Question #1

                                            Which one of the following do major incidents require?

                                            • A. Separate procedures
                                            • B. Less urgency
                                            • C. Longer timescales
                                            • D. Less documentation
                                            Reveal Solution  Discussion  0

                                            Correct Answer: A  🗳️

                                            Question #2

                                            Which process is responsible for the availability, confidentiality and integrity of data?

                                            • A. Change management
                                            • B. Service catalogue management
                                            • C. Information security management
                                            • D. Service asset and configuration management
                                            Reveal Solution  Discussion  0

                                            Correct Answer: C  🗳️

                                            Question #3

                                            Which one of the following statements is CORRECT?

                                            • A. The configuration management system is part of the known error database
                                            • B. The configuration management system is part of the service knowledge management system
                                            • C. The configuration management system is part of the configuration management database
                                            • D. The service knowledge management system is part of the configuration management system
                                            Reveal Solution  Discussion  0

                                            Correct Answer: B  🗳️

                                            Question #4

                                            Which one of the following includes four stages called Plan, Do, Check and Act?

                                            • A. The continual service improvement approach
                                            • B. The Deming cycle
                                            • C. The seven-step improvement process
                                            • D. The service lifecycle
                                            Reveal Solution  Discussion  0

                                            Correct Answer: B  🗳️

                                            Question #5

                                            The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

                                            • A. Corporate level
                                            • B. Configuration level
                                            • C. Customer level
                                            • D. Service level
                                            Reveal Solution  Discussion  0

                                            Correct Answer: B  🗳️

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