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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

A) Aesthetic and minimalist design
B) Visibility of system status
C) Help and documentation
D) User control and freedom

2. Which of the following statements about usability testing is true?

A) The preparation of a usability test is optional
B) Before the usability test sessions, a pilot usability test session can be conducted
C) The conditions under which a usability test is done are irrelevant
D) A usability test consists of one usability test session

3. You're redesigning the web shop of a customer and found out that they are using legacy web design techniques like HTML tables for design matters, making the website hard to be operated using alternative input and output devices (e.g. screen readers).
Which kind of risk is most likely to occur?

A) Accessibility risk
B) There's no risk predictable
C) Usability risk
D) User experience risk

4. During a usability test, a user suggested that a quick search box on every page would help a lot for several of the main tasks. You added this finding to the list.
What's the correct classification for these kinds of findings?

A) Positive finding
B) Functional problem
C) Usability problem
D) Good idea

Solutions: