IBM Enterprise Storage Technical Support : C9020-971

  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Sep 04, 2026   Q&As: 55 Questions and Answers
  • Q & A: 55 Questions and Answers

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IBM C9020-971 Exam Syllabus Topics:
SectionObjectives
Troubleshooting and Problem Resolution- Diagnosing and resolving storage issues
- Use of diagnostic utilities
Performance Optimization- Tuning storage performance
- Performance analysis tools
Data Protection Technologies- Data protection solutions
- Backup and recovery concepts
Installation and Configuration- Enterprise storage systems setup
- Network connectivity and SAN configuration
Storage Virtualization and Management- Storage management tools (e.g., Spectrum Control)
- IBM Spectrum Virtualize/similar technologies
IBM Enterprise Storage Technical Support Sample Questions:

Question 1

A customer is considering the Cisco MDS 9148 and the IBM SAN48B-5 SAN switches.
What are two key advantages for the IBM SAN48B-5 switch? (Choose two.)

A. 16Gbps port support
B. 1Gbps port support
C. 1U of rack space
D. Pay as you grow from 16 to 48 ports
E. 10Gbps port support


Question 2

A customer has experienced high drive failure and loss of data in its environment and is considering XIV to replace the existing storage.
Which XIV benefit should the technical specialist highlight to address this customer's concerns?

A. Distributed cache
B. IBM Advanced System Placement program
C. IBM Hyper-Scale
D. Exception rebuild speed


Question 3

Which upgrade is possible for a customer with IBM FlashSystem 840?

A. Systems purchased with eight 4 TB flash modules can be expanded to twelve 2 TB flash modules.
B. Systems purchased with eight 2 TB flash modules can be expanded to twelve 4 TB flash modules.
C. Systems purchased with eight 2 TB flash modules can be expanded to twelve 2 TB flash modules.
D. Systems purchased with eight 4 TB flash modules can be expanded to twelve 1 TB flash modules.


Question 4

Which type of business continuity does a customer provide who makes nightly flash copies
at the primary data center?

A. Disaster Recovery
B. Global Mirror
C. Backup Strategy
D. Continuous data protection


Question 5

A customer needs an enterprise storage system with grid architecture to make storage management easier.
Which storage system meets the customer's requirements?

A. N series
B. XIV System
C. DS8870
D. FlashSystem 840


Solutions:

Question 1
Answer: B,C
Question 2
Answer: C
Question 3
Answer: D
Question 4
Answer: C
Question 5
Answer: D

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