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HP LaserJet Solutions Sample Questions:

1. Certpaper.com has a Color LaserJet 3700 printer and is getting a 13.20 paper jam message. You are unable to locate any physical paper jam. You suspect a sensor failure. What would you do next?

A) replace the paper pick-up assembly
B) replace the fuser assembly
C) perform a sensor test to manually check the functionality of every sensor
D) clean and align all the sensors in the printer

2. Which function are performed by the formatter? (Select Two)

A) monitors input from the control panel
B) manages the printer memory
C) generates laser light
D) sends signals to the laser scanner
E) distributes power to other components

3. A customer needs assistance performing printer roller maintenance. What should you do?

A) Consult the User Guide for the specific procedure for each type of device and guide the customer through the procedure
B) Ask the customer to complete the steps in the Show Me demonstration of the Paper Jam Fundamental course.
C) Consult the Quick Reference Topic Library available at the end of the Roller Maintenance Fundamentals course.
D) Schedule a service technician to help the customer if the customer is unsure of how properly perform the procedure

4. Customer reports that his printer has been jamming repeatedly. While you are onsite, you are unable to duplicate the problem. What is the best way to determine the cause of the jam?

A) print a Supplies Status page
B) print a Configuration page
C) print an Exceptions sheet
D) print an Event log

5. Certpaper.com is experiencing an issue with their Color LaserJet 3700 printer. The black color is faded or missing. What are two ways you could resolve the issue? Select TWO.

A) the HVPS needs to be replaced
B) the toner needs to be replaced
C) the ITB needs to be replaced
D) the K-Clutch needs to be replaced

Solutions: