BBPSD Customer Service : CSFX

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

Which of the following is the most important reason for getting customer feedback:

A. To be seen to be responsive to customers.
B. To establish a customer database.
C. To improve the overall customer experience.
D. To improve sales.

Question 2

Frequent interruptions:

A. Help when working with colleagues.
B. Help to get a lot of things done at once.
C. Are a common time wasting activity.
D. Can help you to make the most of your time.

Question 3

Market segmentation means that:

A. The market that the organisation is selling to has become saturated
B. Customers are sub divided into smaller groups to distinguish purchaser behaviour
C. There is only a small market that is available to consumers
D. Organisations can deal quicker with customers

Question 4

If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:

A. PRI.
B. USP.
C. CSP.
D. BPS.

Question 5

A customer service professional is someone in the business who:

A. Has worked in sales for over 5 years.
B. Has the skills to deal effectively in customer facing roles.
C. Has been trained.
D. Deals daily with customers.

Solutions: