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BlackBerry 10 Support Specialist : BCP-240
- Exam Code: BCP-240
- Exam Name: BlackBerry 10 Support Specialist
- Updated: Sep 09, 2026 Q&As: 100 Questions and Answers
- Q & A: 100 Questions and Answers
About BlackBerry 10 Support Specialist : BCP-240 Exam
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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: BlackBerry Enterprise Service (BES10) Integration | - Device enrollment and management - BES10 architecture and components - Policy and compliance management |
| Topic 2: Security and Troubleshooting | - Application permissions and sandboxing - Device encryption and security features - Common device and service issues resolution |
| Topic 3: Device Setup and Configuration | - User profile and account configuration - Network and connectivity configuration - Initial device activation and setup |
| Topic 4: Messaging and Communication Services | - Messaging troubleshooting - Email setup and synchronization - BlackBerry Hub configuration |
| Topic 5: BlackBerry 10 Architecture and Platform Overview | - Device hardware and software components - BlackBerry 10 OS fundamentals - Security model overview |
BlackBerry 10 Support Specialist Sample Questions:
Question #1
A user is experiencing difficulty activating a second device using BlackBerry@ Web Desktop Manager. What should be checked in BlackBerry Administration Console to ensure a second device can be activated?
- A. Enterprise Proxy
- B. Email profile
- C. BlackBerry Controller
- D. License limit
Answer: D
Question #2
When switching from a BlackBerry 7 (BB7) to a BlackBerry 10 (BB10) Smartphone, how can information be backed up so it can be restored to the new device without connecting to a PC?
- A. In BlackBerry Protect, register both devices, and the information will automatically be backed up and restored.
- B. Migrate the user account from BlackBerry Enterprise Server to Blackberry Device service (BDS), and the user's data will automatically be transferred.
- C. With an SD Card inserted, on the BlackBerry Smartphone running OS 7, go to Setup > Device Switch > Using a Media Card > Save data.
- D. Pair the two devices using Bluetooth, go to Setup > Device Switch > Transfer via Bluetooth.
Answer: C
Question #3
Certificates can be manually imported on the handheld by going to:
- A. Options, Security, Import.
- B. Settings. Security and Privacy, Certificates, Import.
- C. Settings. Network Connections, Certificates.
- D. Options, Certificates, Import.
Answer: B
Question #4
Once a ticket has been opened with RIM support, how would a report be created to submit logs from the BlackBerry 10 (BB10) handheld?
- A. Options > Help > Support > Create Report
- B. Settings > Support > Create Report
- C. Settings > Help > Support > Create Report
- D. Help > Support > Create Report
Answer: D
Question #5
A customer states that the BlackBerry 10 (BB10) is connecting to the incorrect Wi-Fi network in a multiple WLAN environment. The customer requires a connection to a specific network that will allow access to needed resources on their intranet. Where can the preferred connections be checked and set?
- A. Open Settings, select Network Connections and select Wi-Fi. Delete any unwanted connection profiles until the desired AP is the only valid connection for this environment.
- B. Open Settings, select Network Connections and select Wi-Fi, select Saved Networks, open the unwanted connection profile and remove the password. This will prevent the connection to that WLAN.
- C. Open Settings, select Network Connections and select Wi-Fi. select Advanced and disable any unwanted profiles. This will force the BB10 to connect to the desired, enabled profile.
- D. Open Settings, select Network Connections and select Wi-Fi. select Saved Networks and select Reorder, move the desired profile to the top of the list to indicate order of preference for connections.
Answer: D
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