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Avaya Small and Medium Enterprise (SME) Communications Solutions : 3000-3
- Exam Code: 3000-3
- Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
- Updated: Sep 08, 2026 Q&As: 59 Questions and Answers
- Q & A: 59 Questions and Answers
About Avaya Small and Medium Enterprise (SME) Communications Solutions : 3000-3 Exam
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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 10% | - Fault diagnosis and monitoring - Common issue resolution - Performance verification |
| Infrastructure Data Gathering | 15% | - Data network assessment and integration needs - Customer productivity and business requirements - Existing PBX, dial plan, and telecom infrastructure |
| Telephony & Messaging Applications | 15% | - One-X Portal and user applications - VoiceMail Pro and auto attendant - Meet-me conferencing and CCR reporting |
| IP Office Hardware & Components | 15% | - Power options and hardware compatibility - Interface cards and endpoint support - Control units and expansion modules |
| Solution Design & Architecture | 20% | - Small Community Network (SCN) design - Site topology, scalability, and capacity planning - IP Office platform selection and sizing |
| Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - Licensing and feature activation - System setup, user and extension configuration |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Question #1
On the IP Office SIP line, the customer has marked the Network Topology to "None" . The IP Office program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?
- A. SIP Calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
- B. SIP Calls will be routed on LAN 2 because " Open Internet" is a direct connection to the internet.
- C. SIP Calls will be routed by the IP office routing table.
- D. SIP Calls will be routed by the IP office NAT table.
Correct Answer: C 🗳️
Question #2
The Customer Call Reporter (CCR)server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?
- A. http://localhost/CCRWebAgent
- B. http://192.168.42.100:8080/inyama/inyama.html
- C. http://192.168.42.100:8888
- D. https://localhost/CCRWebAgent
- E. http://192.168.42.100/CCRWebClint
Correct Answer: E 🗳️
Question #3
The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?
- A. The telephone display massage cannot be changed.
The prompt cannot be changed. - B. The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file. - C. The telephone display message can be changed
The prompt can changed by telephone or can use a .wav file. - D. The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
Correct Answer: C 🗳️
Question #4
What does "IMAP support" mean in the IP Office UMS service?
- A. A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
- B. A user can receive voicemail messages to their Outlook, Outlook Express and /or Lotus Notes programs running on their PC.
- C. All messages are forwarded to a user e-mail account and deleted on their telephone.
- D. A user can see/listen to voicemail messages via Web browser.
- E. A user can receive voicemail messages only using MS Outlook.
Correct Answer: B 🗳️
Question #5
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
- A. The CCR Agent is not logged into the telephone.
- B. All of the CCR licenses are being used.
- C. The CCR Agent is checked on the user's telephony tab.
- D. The CCR Agent is in After Call Work (ACW).
- E. The CCR Agent is not a CCR administrator.
Correct Answer: C 🗳️
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