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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?

A) virtual campaign
B) unit work list
C) record specific messaging
D) record selection criteria

2. A system operator needs to configure telephone numbers in 720-435-xxxx to be in the Mountain No Daylight time zone (K). The exhibit shows the current configuration for the 720 area code.
What must the system operator do to make the required changes?

A) Delete "720" from J - Mountain Daylight,then add "720" to K - Mountain NoDaylight.
B) Add the area code and prefix "720:435" to K - Mountain No Daylight.
C) Modify time zone designation from J -Mountain Daylight to K - Mountain No Daylight for area code and prefix "720:435".
D) Delete "720" from J - Mountain Daylight, then add "720:435" to K - Mountain No Daylight.
E) Add the area code "720" to K - Mountain No Daylight.

3. What does Native Voice and Data Transfer do?

A) Allow a Blind Transfer to a Supervisor's phone.
B) Allow a Supervised Transfer to a Supervisor's phone.
C) Transfer voice and data from an outbound job to an outbound job.
D) Transfer voice and data from an outbound or blend Job to a blend or inbound job.

4. What are the correct Job control functions available in Avaya Proactive Contact Monitor application?

A) Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.
B) Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.
C) Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.
D) Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.

5. Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)

A) Static IP addresses are needed for supervisor workstations.
B) Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.
C) The APC server IP address is required for Proactive Contact Agent installation.
D) Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.
E) The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.

Solutions: