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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. You are installing Avaya Contact Recorder on a new site in a Windows environment.
Which operating should you use?

A) Windows server 2008 R2
B) Windows Server 2000
C) Windows Server 2003 R2
D) Windows 1 64Bit

2. When deciding on the setup of Avaya Contact Recorder you need to choose between
G.729 and G.711 as codecs.
What are implications of recording calls using G.711 rather than G.729? (Choose two.)

A) Several times more bandwidth will be needed between the recorder and secure.
B) Bulk recording capacity of a given server will be about halved.
C) The storage space requirements for Quality Monitoring will be different from bulk recording.
D) The quality will be a little lower for bulk recording, but a little better for Quality Monitoring.

3. The license Avaya Contact Recording a three digit code is needed. What is this code called, and where can it be found?

A) Avaya CR License Code; Recorder Status > Ports
B) Avaya CR License Code; System > License
C) License Generation key; generation Setup > Recorder
D) License Generation key; System > License

4. Which procedure should be completed before upgrading an Avaya Contact Recorder to version 11.0?

A) Backup the recorder's postgres database
B) Start the Avaya Contact Recorder Service
C) Apply any existing software hot fixes
D) Back up the recorder's MS SQL database

5. A user created a new random business rule for an agent, and saved the rule as DS Random rule in the Test Rule folder. After a period of time the user noticed that the rule has not triggered.
Which three troubleshooting steps should the user follow to resolve this problem? (Choose three)

A) Make sure that the user is added under selected agents
B) Verify the Event rule is saved
C) Reboot the server
D) Make sure the rule is set to active
E) Verify the Randomizer rule is saved

Solutions: