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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CMS version is misconfigured on the system-parameters features form.
B) There is no network connection to CLAN.
C) CM version is not matching CMS setup.
D) CMS version is not configured an the system-parameters features farm,

2. A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?

A) Adjunct Routing
B) Variables in Vectors
C) Call Prompting
D) Call Classification

3. Which packet is needed to have skill available instead of hunt groups?

A) Elite with EAS
B) Silver
C) Premium
D) Standard with EAS

4. Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A) E has a vector variable that is changed when an evacuation is required
B) E has been administered as a Feature Access Code
C) E is a standard vector code for evacuation
D) E is assigned to a VDN that routes calls to an evacuation vector

5. Which three are settings for Vector Variables? (Choose three)

A) Assignment
B) Action
C) Stop Position
D) Scope
E) Length

Solutions: