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NEW QUESTION # 113
Which applications are required to perform a blind audit of your asset inventory?
- A. Hardware Asset Management (HAM) and ServiceNow Agent mobile app
- B. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
- C. Hardware Asset Management (HAM) and Software Asset Management (SAM)
- D. ITSM Asset Management and ServiceNow Agent mobile app
- E. ITSM Asset Management and ServiceNow My Assets mobile app
Answer: A
Explanation:
* A blind audit is a type of inventory audit that does not provide any information about the expected assets in a location. The auditor scans all the assets in the location and compares them with the records in ServiceNow1.
* To perform a blind audit, you need the Hardware Asset Management (HAM) application, which enables you to manage the lifecycle of your hardware assets, and the ServiceNow Agent mobile app, which allows you to scan asset tags and barcodes using your mobile device12.
* The ServiceNow My Assets mobile app is used to view and request assets from the enterprise asset catalog, not to perform audits3.
* The Software Asset Management (SAM) application is used to optimize software licenses and compliance, not to perform audits4.
* The ITSM Asset Management application is used to track the financial, contractual, and inventory details of hardware and devices, not to perform audits. References:
* 1: Audit your inventory - Product Documentation: San Diego - ServiceNow
* 2: Enterprise Asset Inventory Management - ServiceNow
* 3: My Assets mobile app - Product Documentation: San Diego - ServiceNow
* 4: Software Asset Management - ServiceNow
* : IT Asset Management - ServiceNow
NEW QUESTION # 114
For what asset actions are asset tasks provided? (Choose three.)
- A. Retire
- B. Provision
- C. Assign/Allocate
- D. Swap
- E. Update/Repair
Answer: A,D,E
NEW QUESTION # 115
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?
- A. The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().
- B. The behavior is controlled by the configurable system property glide.ham.retire_sw().
- C. The software allocations are removed from the asset, but not returned to inventory.
- D. The software allocations are automatically returned back into inventory.
- E. The software allocations remain with the hardware asset and need to be reclaimed manually.
Answer: A
Explanation:
According to the ServiceNow Hardware Asset Management documentation1, when a hardware asset is retired, the system property glide.ham.retire_reclaim_sw() determines whether the software allocations on that asset are automatically reclaimed or not. If the property is set to true, the software allocations are returned to the inventory. If the property is set to false, the software allocations remain with the hardware asset and need to be reclaimed manually. References: 1: Hardware Asset Management - ServiceNow2
NEW QUESTION # 116
What is the purpose of stock rules? (Choose two.)
- A. To send notifications when a stock shipment arrives at a stockroom
- B. To send notifications when a low quantity threshold is detected in a stockroom
- C. To automatically transfer assets when a low quantity threshold is detected in a stockroom
- D. To track stock movement between stockrooms
- E. To track stock orders from a vendor
Answer: C,D
NEW QUESTION # 117
A component is considered a configuration item (CI) as opposed to an IT asset when you want to:
- A. Manage its license contracts
- B. Manage its retirement
- C. Track its incurred costs
- D. Know who is using it
- E. Track its relationship information
Answer: E
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, a configuration item (CI) is an entity or thing that you wish to track that is required for the delivery of a service. A CI can be a hardware asset, a software asset, a service, a document, or any other component that is part of the IT infrastructure1. A CI is different from an IT asset in that a CI focuses on the technical attributes and relationships of the component, while an IT asset focuses on the financial and contractual aspects of the component2. Therefore, a component is considered a CI as opposed to an IT asset when you want to track its relationship information, such as its dependencies, impacts, and interactions with other CIs. Relationship information helps to manage the configuration and performance of the IT services and to identify and resolve incidents and problems3.
The other options are not correct because:
Track its incurred costs: This is a function of an IT asset, not a CI. An IT asset tracks the cost, depreciation, and value of the component, as well as the budget and expenses related to the component2.
Manage its retirement: This is also a function of an IT asset, not a CI. An IT asset tracks the status, location, ownership, and history of the component, as well as the events and actions that occur during the asset lifecycle, including its retirement or replacement2.
Manage its license contracts: This is another function of an IT asset, not a CI. An IT asset tracks the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the component. Contract management helps to manage the vendor relationships and compliance obligations of the component2.
Know who is using it: This is not a specific function of either an IT asset or a CI, but rather a common attribute that can be shared by both. Both an IT asset and a CI can have a user or owner field that indicates who is using or responsible for the component4.
References:
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Configuration Management
ServiceNow Hardware Asset Management: Configuration item (CI)
ServiceNow Hardware Asset Management: Asset and CI fields
NEW QUESTION # 118
What functionality enables you to automatically create asset records from information provided by your vendor while your assets are still in transit?
- A. Automatic Asset Notification (AAN)
- B. Advanced Delivery Notification (ADN)
- C. Advanced Shipment Notification (ASN)
- D. Automatic Shipment Notification (ASN)
- E. Advanced Vendor Notification (AVN)
Answer: C
Explanation:
According to the ServiceNow Hardware Asset Management documentation, an advanced shipment notification (ASN) is a document that provides detailed information about a pending delivery. The purpose of an ASN is to notify the customer when shipping occurs and provide physical characteristics about the shipment so the customer can be prepared to accept delivery. You can use ASNs to automatically create asset records in ServiceNow Hardware Asset Management by importing the data from the ASN document.
NEW QUESTION # 119
A blind inventory audit is typically initiated via which interface?
- A. Now Mobile app
- B. Now Inventory app
- C. Now Agent Mobile app
- D. Third-party API
Answer: C
Explanation:
According to the Audit your inventory document, a blind inventory audit is a type of audit that hides the expected asset list from the auditor, so that the auditor has to physically scan each asset in the location and compare it with the actual asset list1.
A blind inventory audit helps ensure data integrity and accuracy, as it prevents the auditor from "cheating on the test" by relying on the expected asset list1.
A blind inventory audit is typically initiated via the Now Agent Mobile app, which is a mobile application that enables users to perform various tasks related to hardware asset management, such as scanning assets, creating audits, and viewing audit results1.
The Now Agent Mobile app allows users to create an audit on the mobile device, select the location and type of audit, and scan the assets using the device camera or a Bluetooth scanner1.
Therefore, the correct answer is option C, Now Agent Mobile app, as it is the interface that is typically used to initiate a blind inventory audit. Reference:
Audit your inventory
What is Hardware Asset Management?
NEW QUESTION # 120
Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory. What audit statuses are displayed as part of the results? (Choose four.)
- A. New
- B. Scanned and not expected
- C. Not found
- D. Expected and not found
- E. Scanned
- F. Scanned and expected
Answer: A,B,D,F
Explanation:
https://docs.servicenow.com/bundle/utah-it-asset-management/page/product/hardware-asset-management/reference/audit-results.html
NEW QUESTION # 121
When should you retire an IT asset?
- A. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service
- B. At any point that it is recommended by your company-defined policies and procedures
- C. At any point it is recommended by the HAM-defined asset disposal procedure
- D. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life
- E. At any point it is recommended by the HAM-defined asset policy
Answer: B
Explanation:
* The retirement of an IT asset is the final stage of the hardware asset lifecycle, where the asset is removed from service and disposed of in a secure and compliant manner1.
* The retirement of an IT asset should be done according to the company-defined policies and procedures, which may vary depending on the type, condition, and value of the asset, as well as the business needs and regulatory requirements1.
* The company-defined policies and procedures should specify the criteria, process, and documentation for retiring an IT asset, such as the following1:
* The trigger events or conditions that indicate the need for retirement, such as end-of-life, end-of- service, end-of-warranty, obsolescence, damage, theft, or loss
* The approval workflow and roles involved in the retirement decision, such as the asset manager, the asset owner, the finance department, and the security department
* The disposal methods and vendors available for the retirement, such as recycling, reselling, donating, or destroying
* The certificate of destruction or disposal that verifies the secure and compliant disposal of the asset by the vendor
* The update of the asset record and the configuration management database (CMDB) to reflect the retirement status and date of the asset
* Therefore, the answer that reflects the company-defined policies and procedures is B. At any point that it is recommended by your company-defined policies and procedures.
* The other options are not the correct answer because they are either too vague or too specific:
* A. At any point it is recommended by the HAM-defined asset policy: This is too vague, as the HAM-defined asset policy may not cover all the aspects and scenarios of the retirement process. The HAM-defined asset policy is a general guideline that defines the objectives, scope, roles, and responsibilities of hardware asset management2. It does not necessarily provide the detailed criteria, process, and documentation for retiring an IT asset.
* C. At any point it is recommended by the HAM-defined asset disposal procedure: This is too specific, as the HAM-defined asset disposal procedure is only one part of the retirement process. The HAM-defined asset disposal procedure is a step-by-step instruction that describes how to dispose of an IT asset through a vendor3. It does not necessarily cover the trigger events, approval workflow, and record update for retiring an IT asset.
* D. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service:
This is too specific, as the Hardware Content Service Lifecycle data is only one possible source of information for the retirement decision. The Hardware Content Service Lifecycle data is a subscription-based service that provides the end-of-life, end-of-service, and end-of-support dates for hardware models4. It does not necessarily reflect the actual condition, value, and usage of the individual IT asset.
* E. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life:
This is also too specific, for the same reasons as option D. References:
* 1: Hardware Asset Retirement
* 2: Hardware Asset Policy
* 3: Hardware Asset Disposal
* 4: Hardware Content Service Lifecycle
NEW QUESTION # 122
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
- A. A user may have multiple roles, but a single persona
- B. Personas control access to features in the product
- C. Roles represent types of users of the product
- D. Roles control access to features in the product
- E. A user may have multiple roles and personas
- F. Personas represent types of users of the product
Answer: A,D,E,F
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, ITAM personas and ITAM roles are different concepts that relate to the types and access of users of the product. The difference between them are as follows:
ITAM personas are user profiles that represent the typical users of the ITAM product and their business needs. They are not tied to any specific role or permission, but rather describe the goals, challenges, and expectations of the users. For example, some of the ITAM personas are IT Asset Manager, IT Asset Analyst, IT Procurement Manager, and IT Finance Manager1.
ITAM roles are access controls that determine what features and functions a user can access in the ITAM product. They are assigned to users or groups based on their responsibilities and tasks. They can also be combined to grant multiple levels of access to a user. For example, some of the ITAM roles are asset, asset_admin, asset_tagging, and procurement2.
Therefore, a user may have multiple roles, but a single persona (A), roles control access to features in the product (B), personas represent types of users of the product , and a user may have multiple roles and personas (F) are the correct statements that describe the difference between ITAM personas and ITAM roles. References:
1: ITAM personas 2: ITAM roles
NEW QUESTION # 123
Normalization status is the level of normalization match based on what characteristics? (Choose three.)
- A. Model category
- B. Model number
- C. Manufacturer
- D. Display name
- E. Model name
Answer: B,C,E
Explanation:
According to the Hardware Model Normalization document, normalization status is the level of normalization match based on the characteristics of the hardware model data in the ServiceNow platform and the Content Library, which is a cloud-based service that provides normalized and enriched hardware model data.
The normalization status shows how well the hardware model data matches the Content Library data, and it can be one of the following1:
Fully Normalized: The hardware model data matches the Content Library data completely, indicating a complete and accurate model record.
Partially Normalized: The hardware model data partially matches the Content Library data, indicating a missing or incorrect model field.
Match Not Found: The hardware model data does not match any of the Content Library data, indicating a discrepancy or a gap in the model normalization process.
Not Normalized: The hardware model data has not been compared with the Content Library data yet, indicating a pending or incomplete model normalization process.
The characteristics that are used to determine the normalization status are the following1:
Model name: The name of the hardware product, such as Dell Latitude E7450 or HP ProLiant DL380 Gen10.
Model number: The unique identifier of the hardware product, such as 210-AFZC or 875671-B21.
Manufacturer: The name of the company that produces the hardware product, such as Dell or HP.
Therefore, the correct answers are options A, C, and E, as they are the characteristics that are used to determine the normalization status. References:
Hardware Model Normalization
What is Hardware Asset Management?
NEW QUESTION # 124
What information would you find on the Procurement tab of the Hardware Asset dashboard? (Choose two.)
- A. Hardware nearing end of warranty
- B. Hardware models up for end of life
- C. Hardware model normalization status
- D. Hardware expenditure by vendor
- E. Requests that require sourcing
- F. New hardware assets found by audits
Answer: D,E
Explanation:
The Procurement tab of the Hardware Asset dashboard is a graphical representation of the hardware asset procurement across the enterprise1.
The Procurement tab provides the following information1:
Hardware expenditure by vendor: This shows the total amount spent on hardware assets from each vendor in the current fiscal year. This helps to analyze the vendor performance and negotiate better contracts.
Requests that require sourcing: This shows the number and status of asset requests that need to be fulfilled by purchasing new hardware assets from a vendor. This helps to prioritize the procurement activities and optimize the inventory levels.
Therefore, the information that are also options in the question are C. Hardware expenditure by vendor and F. Requests that require sourcing.
The other options that are not information on the Procurement tab are:
Hardware nearing end of warranty: This is an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware assets that are nearing or have expired their warranty period1.
Hardware model normalization status: This is an information on the Normalization tab of the Hardware Asset dashboard. This shows the number and percentage of hardware models that are normalized or not normalized1.
Hardware models up for end of life: This is also an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware models that are approaching or have reached their end of life date1.
New hardware assets found by audits: This is also an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware assets that were discovered by the asset inventory audit process but were not previously recorded in the CMDB1. Reference:
1: Hardware Asset Dashboard
NEW QUESTION # 125
Which catalog facilitates the ability to source from existing stock?
- A. Product Catalog
- B. Vendor Catalog
- C. Procurement Catalog
- D. Service Catalog
Answer: D
Explanation:
Explanation
The Service Catalog provides a user-friendly interface for requesting hardware assets and services from the IT department1 The Service Catalog facilitates the ability to source from existing stock by allowing users to select from a list of available hardware products that are in stock or reserved in a stockroom2 The Service Catalog also enables users to view the status of their requests, track the delivery and return of assets, and report any issues or incidents related to assets1 The Service Catalog is integrated with the Procurement Catalog, which contains the list of hardware products that are currently on order or have been received from vendors3 The Service Catalog is also linked to the Product Catalog, which contains the list of hardware products that are available for purchase from vendors or internal sources4 The Vendor Catalog contains the list of vendors that supply hardware products, but it does not facilitate the ability to source from existing stock References: 1: Service Catalog - ServiceNow 2: [Request hardware assets - ServiceNow] 3: Procurement Catalog - ServiceNow 4: Product Catalog - ServiceNow : Vendor Catalog - ServiceNow
NEW QUESTION # 126
What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?
- A. Asset Action
- B. Asset and CI Action
- C. Asset Task Action
- D. Asset-CI Task Action
Answer: A
Explanation:
https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/incident-management/task/track-ci.html
NEW QUESTION # 127
An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:
- A. Awaiting delivery
- B. On order
- C. Pending transfer
- D. In use
Answer: B
Explanation:
When an asset is manually created from a purchase order before it has been shipped by the supplier, the default state of the asset is set to On order. This state indicates that the asset has been ordered but not yet received. The asset state will change to Awaiting delivery when the asset is shipped by the supplier, and to In stock when the asset is received by the stockroom. The asset state will change to In use when the asset is deployed to a user or a location, and to Pending transfer when the asset is ready to be transferred to another stockroom or location. The asset state will change to Retired when the asset is disposed of or returned to the supplier. References:
* Hardware Asset States, which describes the different states and substates of hardware assets and how they are used to track the asset lifecycle.
* Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the dashboard, model normalization, hardware refresh, lease contract expiration, disposal orders, and RMA requests.
* Hardware Asset Lifecycle Automation, which explains how to automate the workflows and tasks for managing the assets throughout their lifecycle stages, from request to retire.
NEW QUESTION # 128
Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?
- A. Now Onboarding App
- B. Now Procurement App
- C. Now Mobile App
- D. Now Agent Mobile App
Answer: D
Explanation:
According to the ServiceNow Hardware Asset Management documentation, the Now Agent Mobile App is a mobile application that enables users to perform various asset management tasks on the go, such as creating assets, performing inventory audits, and receiving assets1. The Now Agent Mobile App provides access to the following features2:
* Asset Receiving: Users can receive multiple assets against a purchase order using a mobile device.
Users can scan barcodes or QR codes to identify assets and update their status and location.
* Asset Inventory Audit: Users can manage assets across locations with simplified mobile inventory processes. Users can scan barcodes or QR codes to verify assets and update their information. Users can also view audit results and resolve discrepancies.
* Asset Creation: Users can create new assets using a mobile device. Users can scan barcodes or QR codes to populate asset fields and assign them to stockrooms or users.
The other options, Now Procurement App, Now Mobile App, and Now Onboarding App, are not related to hardware asset management. The Now Procurement App is a mobile application that enables users to manage purchase orders, requisitions, and contracts3. The Now Mobile App is a mobile application that enables users to access ServiceNow services and information, such as requesting items, viewing incidents, and checking assigned assets. The Now Onboarding App is a mobile application that enables users to complete onboarding tasks, such as signing documents, enrolling in benefits, and setting up devices. References:
* ServiceNow Hardware Asset Management: Now Agent Mobile App
* ServiceNow Hardware Asset Management: Mobile Asset Management
* ServiceNow Hardware Asset Management: Now Procurement App
* [ServiceNow Hardware Asset Management: Now Mobile App]
* [ServiceNow Hardware Asset Management: Now Onboarding App]
NEW QUESTION # 129
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