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ServiceNow CIS-HR exam dumps and online Test Engine
ServiceNow CIS-HR Exam Syllabus Topics:
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NEW QUESTION 12
In the HR Guided Setup Module, why are some tasks locked in the Task view?
- A. They require a plugin to be activated first.
- B. They require an elevated role to access.
- C. They are deprecated tasks that should not be completed.
- D. They require other tasks to be completed first.
Answer: A
NEW QUESTION 13
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
- A. The Admin must elevate their role to security_admin to add members to HR groups.
- B. The Admin follows the same process as with any group membership change.
- C. The Admin must impersonate an HR Admin to add members to HR groups.
- D. The Admin can no longer add members to HR groups.
Answer: D
NEW QUESTION 14
What kinds of records can be created using HR Service Activities? (Choose two.)
- A. Tasks
- B. Approvals
- C. HR Templates
- D. Workflows
Answer: A,B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/configure-hr-service.html
NEW QUESTION 15
When does the HR Template populate information on the HR Case form?
- A. When the Assignment group is selected.
- B. When the Opened for person is selected
- C. When the HR service is selected on the HR Case Creation form.
- D. When the HR Case Type is selected.
Answer: A
NEW QUESTION 16
What are the major HR Service Catalog components? (Choose four.)
- A. Matching Rule
- B. HR Profile
- C. HR Catalog Item
- D. Assignment Group
- E. HR Template
- F. HR Service
- G. Record Producer
Answer: C,E,F,G
NEW QUESTION 17
What is the purpose of the Owning Group field on the HR Template?
- A. HR Cases are assigned to the Owning Group.
- B. They own the Lifecycle Event.
- C. They approve the Template to be published.
- D. They manage updates to the Template.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/configure-hr-task-template.html
NEW QUESTION 18
If you had little coding experience and were tasked with adding new pages to the customer's Employee Service Center, which Service Portal Configuration option would be best to complete the task?
- A. Page Editor
- B. Branding Editor
- C. Designer
- D. Widget Editor
Answer: A
NEW QUESTION 19
If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?
- A. HR Service and HR Template.
- B. HR Service, HR Template, and Record Producer.
- C. HR Service.
- D. HR Service, HR Template, Record Producer, and Lifecycle event type.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-release-notes/page/release-notes/hr-service-delivery/ hr-service-delivery-rns.html
NEW QUESTION 20
What determines if a user can view a Knowledge article?
- A. ACL Rules
- B. Can/Cannot Read User Criteria
- C. Can/Cannot Contribute User Criteria
- D. HR Criteria
Answer: B
Explanation:
Explanation
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUCArticle.html
NEW QUESTION 21
With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?
- A. Knowledge feedback related list
- B. Affected Products related list
- C. Translated Versions related list
- D. Article Versions related list
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/concept/c_I18NKMInternational.html
NEW QUESTION 22
What types of HR Document templates may be created in ServiceNow? (Choose two.)
- A. Text document templates
- B. Word document templates
- C. PDF document templates
- D. Document Templates
Answer: C,D
Explanation:
Explanation
Explanation/Reference: https://docs.servicenow.com/bundle/london-hr-service-delivery/page/product/human-resources/ concept/c_HRDocumentTemplates.html#DocumentTypes
NEW QUESTION 23
What is the primary purpose of HR Topic Categories?
- A. They group common HR employees.
- B. They group common HR templates.
- C. They group common HR Services.
- D. They group common HR Catalog Items.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/jakarta-hr-service-delivery/page/product/human-resources/ reference/r_HRCaseCategories.html
NEW QUESTION 24
What types of HR Document templates may be created in ServiceNow? (Choose two.)
- A. Text document templates
- B. Word document templates
- C. PDF document templates
- D. Document Templates
Answer: C,D
NEW QUESTION 25
What role is required to assign scoped HR roles?
- A. LE Admin [sn_hr_le.admin]
- B. HR Manager [sn_hr_core.manager]
- C. HR Basic [sn_hr_core.basic]
- D. HR Admin [sn_hr_core.admin]
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/c_ManageRoles.html
NEW QUESTION 26
The HR Case [sn_hr_core_case] table is an extension of what?
- A. Case table
- B. Incident table
- C. Lifecycle Events table
- D. Task table
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ reference/components-installed-with-case-and-knowledge-management.html
NEW QUESTION 27
What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)
- A. This ensures that confidential HR data is only accessible to users with an HR role.
- B. It is not necessary because the system Admin always has access to all HR data.
- C. This ensures that HR has control over further HR configurations.
- D. The HR Admin role should remain a part of the system Admin role.
Answer: A,C
NEW QUESTION 28
ServiceNow has identified 3 maturity levels for an HR customer.
What are they?
- A. Managed Interactions, Self-Reliance, Smart Services
- B. No automation, Self-reliance, Smart Services
- C. Managed Interactions, Self-Help, Advanced Services
- D. Managed Interactions, Self-Reliance, Automated Services
Answer: A
Explanation:
Explanation/Reference: https://www.servicenow.es/content/dam/servicenow-assets/public/en-us/doc-type/other-document/ csc/human-resources-journey-doc.pdf
NEW QUESTION 29
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?
- A. HR Service, Topic Detail, COE.
- B. HR Service, Topic Category, Activity Category, Activities, COE.
- C. HR Service, Topic Detail, Topic Category, COE.
- D. HR Service, Topic Category, COE.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/hr-service-categorization.html
NEW QUESTION 30
If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?
- A. The Admin will always have access to all HR tables and data.
- B. The roles were manually granted by a ServiceNow security user.
- C. The roles were manually granted by an HR Admin.
- D. When the HR plugins are installed, the necessary HR roles are added to the Admin role.
Answer: D
NEW QUESTION 31
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