CSA Practice Exam Tests Latest Updated on Sep-2021
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NEW QUESTION 46
Record numbers have to be manually incremented
- A. False
- B. True
Answer: A
NEW QUESTION 47
ServiceNow is a single-instance, multiple tenant architecture?
- A. False
- B. True
Answer: A
NEW QUESTION 48
Where can Admins check which release is running on an ServiceNow instance?
- A. Stats module
- B. System.upgraded table
- C. Transactions log
- D. Memory Stats module
Answer: A
NEW QUESTION 49
The display sequence is controlled in a Service Catalog Item using which of the following?
- A. The Order field in the Variable form
- B. The Choice field in the Variable form
- C. The Sequence field in the Catalog Item form
- D. The Default Value field in the Catalog Item form
Answer: A
NEW QUESTION 50
How are local flow variables accessed in the Flow Designer Data panel?
- A. As scratchpad variables
- B. As newly generated icons
- C. As data pills
- D. As new tabs
Answer: C
NEW QUESTION 51
How do you make a list filter available to everyone?
- A. Make active, set visibility, and save
- B. Assign a group, set visibility, and save
- C. Assign a name, set visibility, and save
- D. Make active, assign a name, and save
Answer: C
NEW QUESTION 52
Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.
- A. True
- B. False
Answer: A
NEW QUESTION 53
What are the 6 methods available for user authentication?
- A. Digest Token: An encrypted digest of the user name and password in the user record.
- B. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a
matching user account in the database. - C. SAML 2.0: The user name and password configured in a SAML identity provider account, which has a
matching user account in the database. - D. Multifactor: The user name and password in the database and passcode sent to the user's mobile device
that has Google Authenticator installed - E. OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account
in the database. - F. Local Database: The user name and password in their user record in the instance database.
Answer: F
NEW QUESTION 54
What module in the Service Catalog application does an Administrator access to begin creating a new item?
- A. Items
- B. Content Items
- C. Maintain Items
- D. Maintain Categories
Answer: C
NEW QUESTION 55
What is a way that you can mark a knowledge article for review?
- A. Flag article
- B. Review
- C. Bookmark
- D. On Hold
Answer: A
NEW QUESTION 56
What is a sys_id?
- A. Unique 64-character identifier that is assigned to every record
- B. A server-side Business Rule
- C. Unique 32-character identifier that is assigned to every record
- D. A client-side Business Rule
Answer: C
NEW QUESTION 57
The baseline Service Catalog homepage contains links to which of the following components?
- A. Record Producers, Order Guides, and Catalog Items
- B. Order Guides, Catalog Items, and Workflows
- C. Order Guides, Item Variables, and Workflows
- D. Record Producers, Order Guides, and Item Variables
Answer: A
NEW QUESTION 58
Which one of the following statements applies to a set of fields when they are coalesced during an import?
- A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
- B. If a match is not found using the coalesce fields, the system does not create a Transform Map
- C. If a match is found using the coalesce fields, the system creates a new record
- D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported
Answer: A
NEW QUESTION 59
Which of the following is used to initiate a flow?
- A. A spoke
- B. An Event
- C. Core Action
- D. A Trigger
Answer: D
NEW QUESTION 60
A Service Catalog may include which of the following components?
- A. Record Producers, Order Guides, and Catalog Items
- B. Order Guides, Exchange Rates, Calendars
- C. Order Guides, Catalog Items, and Interceptors
- D. Catalog Items, Asset Contracts, Task Surveys
Answer: A
NEW QUESTION 61
Which one of the following statements describes the contents of the Configuration Management Database
(CMDB)?
- A. The CMDB contains data about tangible and intangible business assets
- B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a
company - C. The CMDB contains ITIL process data pertaining to configuration items
- D. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
Answer: A
NEW QUESTION 62
Tables are made up of which of the following?
- A. fields
- B. lists
- C. forms.
- D. records
Answer: A,D
NEW QUESTION 63
database live at the Data Center.
- A. True
- B. False
Answer: A
NEW QUESTION 64
What are the four knowledge workflows available in the ServiceNow base instance?
- A. Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state
- B. Instant Retire: Immediately retires a published article without requiring an approval
- C. Instant Publish: Immediately publishes a draft article without requiring an approval
- D. Retire Knowledge: Moves a knowledge article to the retired state.
Answer: A
NEW QUESTION 65
What is the name of the conversational bot platform that provides assistance to help users obtain information,
make decisions, and perform common tasks?
- A. Answer Agent
- B. live Feed
- C. Virtual Agent
- D. Connect Chat
Answer: C
NEW QUESTION 66
Which one of the following statements is true about Column Context Menus?
- A. It displays actions related to viewing and filtering the entire list
- B. It displays actions related to filtering options, assigning tags, and search
- C. It displays actions such as view form, view related task, and add relationship
- D. It displays actions such as creating quick reports, configuring the list, and exporting data
Answer: D
Explanation:
Explanation
NEW QUESTION 67
What are the 6 methods available for user authentication?
- A. OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.
- B. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.
- C. SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.
- D. Digest Token: An encrypted digest of the user name and password in the user record.
- E. Local Database: The user name and password in their user record in the instance database.
- F. Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed
Answer: A,B,C,D,E,F
NEW QUESTION 68
What is a Record Producer?
- A. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog
- B. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests
- C. A Record Producer is a type of Catalog Item that is used for Requests, not Services
- D. A Record Producer creates user records
Answer: A
NEW QUESTION 69
What Is the purpose of the Fitter navigator In the Application Navigator?
- A. Collapse and expand applications
- B. Filter applications in order of use
- C. List applications In order of Top Requests
- D. Quickly navigate to applications and modules
Answer: A
NEW QUESTION 70
What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers
- A. You should never assign roles to groups.
- B. You should assign roles to users.
- C. You should add users to groups
- D. You should assign roles to groups
Answer: C,D
NEW QUESTION 71
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