Aug-2022 Oracle 1Z0-1003-21 Actual Questions and 100% Cover Real Exam Questions
1Z0-1003-21 Free Exam Questions and Answers PDF Updated on Aug-2022
NEW QUESTION 36
A customer has technicians with varying degrees of training to perform installation work.
Their current corresponding skill levels are:
Expert level value = 100
Fully Qualified level value = 50
Novice level value = 25
For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule.
However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.
Which configuration satisfies the requirement of assigning thosemid-tier installation activities?
- A. Modify the existing Installation work skill's conditions, setting the Required level to 25, thePreferable level to 50 and creating an additional condition to identify high visibility activities
- B. Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50
- C. Modify the existing Installation work skill's conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities
- D. Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.
Answer: A
NEW QUESTION 37
Acompany has a policy that all their technicians will start their working day at their first job and end their day at the office depot.
What should you set in the system to capture this requirement?
- A. Resource start location = home, Resource end location = office depot, resource type features = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
- B. Resource start location = home, Resource end location = home, resource type features = working time includes travel from last activity is checked, working time includes travel to first act left unchecked.
- C. Resource start location = office depot, Resource end location = home, resource typefeatures = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
- D. Resource start location = home, Resource end location = office depot, resource type features * working time includes travel from last activity is left unchecked, working time includes travel to first activity is checked.
Answer: A
NEW QUESTION 38
A scheduler has created center-points for the technicians located in a regional office.
The requirement is for these technicians to predominantly stay strictly within the 5-mile radius when receiving Job assignments.
Which configuration puts the most restrictions on the radius for the technicians?
- A. Home zone radius = 5 miles with overstep weight 4
- B. Home zone radius = 5 miles with overstep weight 9999
- C. Home zone radius= 5 miles with overstep weight 2000
- D. Home zone radius = 5 miles with overstep weight 600
Answer: A
NEW QUESTION 39
A customer is about to begin testing both REST and SOAP OFSC API calls during their implementation process and needs to set up an Application for API authentication.
Theirintention is to only use the APIs for transferring data to and from their middleware system and not for use for any custom mobile application.
Identify the correct way to register that middleware Application within OFSC.
- A. Register the Application and authenticate using the Client ID/Client Secret
- B. Register the Application, specifying the OFSC token service, and authenticate using JWT assertion.
- C. Register the Application within the API Access tab of the authentication-oriented User Type.
- D. Register the Application, specifying an external token service and uploading the certificate.
Answer: C
NEW QUESTION 40
An Oracle Field Service Cloud (OFSC) Enterprise customer has enabled Street-Level Routing (SLR) for a particular routing plan.
Which additional capability becomes available as a result of this routing feature being enabled?
- A. the abilityto set travel optimization goals based on predicted traffic data
- B. the ability to set travel optimization goals based on current traffic data
- C. the ability to set travel optimization goals either based on time or distance
- D. the ability to set travel optimization goals either based on cost or resource utilization
Answer: C
NEW QUESTION 41
When assigning work zones to field resources, each zone assignment can be eithef 'regular' or 'temporary' (override).
Which statement is accurate regarding how those types of work zone assignments interact?
- A. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work within that zone, regardless of any other 'temporary' assigned work zones.
- B. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'regular' assigned work zones.
- C. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work in that zone, regardless of any other 'regular' assigned work zones.
- D. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'temporary' assigned work zones.
Answer: C
NEW QUESTION 42
Your customer has enabled "Calculate activity duration using statistics" with a "Default duration' of 48 minutes for a new Activity Type called TV Upgrade.
Your customer has created a new TV Upgrade activity with amanually set 30-minute duration. Which statement is true regarding the estimated duration for this new TV Upgrade activity?
- A. The activity duration is set as 30 minutes.
- B. The activity duration is set as 30 minutes when learned statistics are available.
- C. The activity duration is set as 30 minutes when no learned statistics are available.
- D. The activity durationis set as 48 minutes when learned statistics are available
- E. The activity duration is set as 48 minutes.
- F. The activity duration is set as 48 minutes when no learned statistics are available.
Answer: E
NEW QUESTION 43
Which two are correct statements regarding Daily Extract file data configuration?
- A. Customized data sets can be created for individual instances of OFSC.
- B. Data from a single data set can be configured to be extracted in any numberof Daily Extract files
- C. Daily Extract files cannot be set up to extract data from multiple data sets
- D. All data sets can be configured to include custom properties and fields.
- E. Separate Daily Extract files must be set up for data to be used in BICS and DBaaS.
Answer: B,D
Explanation:
Explanation
Reference
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration-6.htm#FAADUID-0000041
NEW QUESTION 44
A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the Dispatch Console wfien a resource has not activated their route by their exact shift start time. An email notification should also be generated and sent to the resource's supervisor.
Which two options are correct regarding how this requirement is supported?
- A. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute.
- B. Configuring a message scenariowith the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.
- C. A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.
- D. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.
Answer: A,B
NEW QUESTION 45
Which statement is correct regarding Time Slots in Oracle Field Service Cloud (OFSC)?
- A. An 'all-day' Time Slot's actual window spans from the beginning of a day's first configured shift through the end of the last shift.
- B. Time Slot is a configured interval within which an activity is estimated to start.
- C. A Time Slot is a configured interval Within which an activity is estimated tostart and end.
- D. Time Slots areused in OFSC for calculations/estimations pertaining to activity types, routing, capacity categories and resource shifts.
Answer: B
NEW QUESTION 46
A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day.
They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity.
They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities.
What additional settings are required in the routing plan to meet the desired behavior?
- A. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Readactivities in existing routes to 'Highest', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.
- B. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Low'.
- C. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Low', and the cost of not assigning 'New Connect' activities in the routing bucket to 'High'.
- D. Set the reoptimization goal to "Reduce Overdue". Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High',and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.
Answer: D
NEW QUESTION 47
A customer has the following Outbound Integration Channel requirements for data associated with the Activity Fields entity;
* For the Daily Extract channel, include the fields Activity ID, Activity Date, Activity Status, Customer Name, and the Activity Resolution Reason Code custom property.
* For the BICS channel, include the same fields, but the columns associated with the Activity ID and Activity Status fields should be Appointment ID and Appointment Status respectively.
* For the DBaaS channel, include the fields and naming conventions listed for the BICS channel, but also add the fields Resource ID and Route ID.
Which approach must be taken to accomplish these goals?
- A. Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements.
- B. Create one Outbound Integration Channel for the Daily Extract and BICS, and a second, separate one for the DBaaS channel.
- C. Create a Single Outbound Integration Channel to be shared between all three; change the c names and add the additional fields for each integration as appropriate
- D. Explain to thecustomer that it cannot be done; the fields for each entity must be consistent across the different channels.
Answer: A
NEW QUESTION 48
Which two statement are correct regarding activity assignment via Collaboration?
- A. An activity dragged and dropped into a Collaboration chat with a resource must be accepted by that resource in Oer for it to be assigned.
- B. An activity dragged and dropped into a Collaboration chat with a resource can be automatically assigned without the resource having to accept It.
- C. An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it.
- D. An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.
Answer: A,D
NEW QUESTION 49
You are creating a new String property for field technicians to capture a customer's email address and want to be sure that any entries are in a valid format.
Which stepis required to force a valid email address?
- A. Choose "Email" from the GUI drop-down list.
- B. Enter an appropriate regular expression to validate entries.
- C. Enter the appropriate XSLtransformation code to force valid entries.
- D. Add a property hint that explains the proper format.
Answer: A
Explanation:
Explanation
Reference: https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration.htm
NEW QUESTION 50
You created an event subscription via the Core API and it returned a page identifier of "170322-439 0" along with the subscription ID.
However, when you run a subsequent "Get Events" request using that subscription ID and same page identifier, the following is returned within the JSON-formatted response:
What is a valid reason why the "items" parameter is empty?
- A. The Core API "Business Events" parameter is set to "hidden" within the Application beingused for API authentication.
- B. No relevant eventswere specified within the body of the request
- C. There are no new subscription events as of the specified page identifier.
- D. The Core API "Collaboration Events" parameter is set to "hidden" within the Application being used for API authentication.
Answer: D
NEW QUESTION 51
A company needs their mobile workers to be able to see which unassigned activities are located within a specific radius of their own location so that they can potentially assign and perform those jobs if they happen to have time along their routes.
Which option addresses that configuration requirement?
- A. Add the 'Nearby Activities' action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.
- B. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.
- C. Add the 'Nearby Activities1 action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.
- D. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.
Answer: B
NEW QUESTION 52
Identify three examples of how filters are utilized within Oracle Field Service Cloud.
- A. Define activity and/or resource assignment preferences within Routing Plans.
- B. Display only certain activities or resources within the List View.
- C. Restrict the number of activities that appear on resources' routes.
- D. Display only certain resources within the Daily view.
- E. Display only certain users within the Users screen.
Answer: A,B,E
Explanation:
Explanation
https://docs.oracle.com/cloud/february2016/fieldservicecs_gs/FAADU/Administration.htm
NEW QUESTION 53
A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.
They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.
How should you set the work zones in the Resource Tree for that local Austin office?
- A. Set both the AUST1N_S0UTHWEST_WKZN and the AUST1N_N0RTHWEST_WKZN at the Austin bucket level only.
- B. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level only.
- C. Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra Bernstein and Larry Johnson.
- D. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN work zone individually on Sandra Bernstein and Larry Johnson.
Answer: C
NEW QUESTION 54
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