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CompTIA 220-1102 exam covers a wide range of topics related to operating systems, security, software troubleshooting, and operational procedures. Candidates who pass 220-1102 exam will have demonstrated their ability to manage and maintain personal computer systems that run on different types of operating systems, such as Windows, Mac OS, and Linux. They will also have demonstrated their ability to troubleshoot software-related issues, such as driver conflicts and application errors.
NEW QUESTION # 29
A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame?
- A. Boot sector virus
- B. Ransormvare
- C. Cryptominer
- D. Spyware
Answer: C
Explanation:
The type of malware that is most likely to blame for a PC running more slowly than usual and having an extremely high GPU temperature is a "cryptominer". Cryptominers are a type of malware that use the resources of a computer to mine cryptocurrency. This can cause the computer to run more slowly than usual and can cause the GPU temperature to rise. Spyware is a type of malware that is used to spy on a user's activities, but it does not typically cause high GPU temperatures. Ransomware is a type of malware that encrypts a user's files and demands payment to unlock them, but it does not typically cause high GPU temperatures. Boot sector viruses are a type of malware that infects the boot sector of a hard drive, but they do not typically cause high GPU temperatures12
NEW QUESTION # 30
A user wants to set up speech recognition on a PC In which of the following Windows Settings tools can the user enable this option?
- A. Ease of Access
- B. Language
- C. System
- D. Personalization
Answer: A
Explanation:
The user can enable speech recognition on a PC in the Ease of Access settings tool. To set up Speech Recognition on a Windows PC, the user should open Control Panel, click on Ease of Access, click on Speech Recognition, and click the Start Speech Recognition link. Language settings can be used to change the language of the speech recognition feature, but they will not enable the feature. System settings can be used to configure the hardware and software of the PC, but they will not enable the speech recognition feature. Personalization settings can be used to customize the appearance and behavior of the PC, but they will not enable the speech recognition feature1 Open up ease of access, click on speech, then there is an on and off button for speech recognition.
NEW QUESTION # 31
A user has requested help setting up the fingerprint reader on a Windows 10 laptop. The laptop is equipped with a fingerprint reader and is joined to a domain Group Policy enables Windows Hello on all computers in the environment. Which of the following options describes how to set up Windows Hello Fingerprint for the user?
- A. Navigate to the Windows 10 Settings menu, select the Update & Security submenu select Windows Security, select Windows Hello Fingerprint and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete
- B. Navigate to the Windows 10 Settings menu, select the Accounts submenu, select Sign in options, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.
- C. Navigate to the Control Panel utility, select the Security and Maintenance submenu, select Change Security and Maintenance settings, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete
- D. Navigate to the Control Panel utility, select the Administrative Tools submenu, select the user account in the list, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.
Answer: B
Explanation:
Explanation
Navigate to the Windows 10 Settings menu, select the Accounts submenu, select Sign in options, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete. Windows Hello Fingerprint can be set up by navigating to the Windows
10 Settings menu, selecting the Accounts submenu, selecting Sign in options, and then selecting Windows Hello Fingerprint. The user will then be asked to place a fingerprint on the fingerprint reader repeatedly until Windows indicates that setup is complete. Windows Hello Fingerprint allows the user to log into the laptop using just their fingerprint, providing an additional layer of security.
NEW QUESTION # 32
The Chief Executive Officer at a bark recently saw a news report about a high-profile cybercrime where a remote-access tool that the bank uses for support was also used in this crime. The report stated that attackers were able to brute force passwords to access systems. Which of the following would BEST limit the bark's risk? (Select TWO)
- A. Limit remote access to destinations inside the corporate network
- B. Enforce account lockouts after five bad password attempts
- C. Configure a replacement remote-access tool for support cases.
- D. Purchase a password manager for remote-access tool users
- E. Enable multifactor authentication for each support account
- F. Block all support accounts from logging in from foreign countries
Answer: B,E
Explanation:
Explanation
The best ways to limit the bank's risk are to enable multifactor authentication for each support account and enforce account lockouts after five bad password attempts. Multifactor authentication adds an extra layer of security to the login process, making it more difficult for attackers to gain access to systems. Account lockouts after five bad password attempts can help to prevent brute force attacks by locking out accounts after a certain number of failed login attempts.
NEW QUESTION # 33
Which of the following provide the BEST way to secure physical access to a data cento server room? (Select TWO).
- A. Locking rack
- B. Access control vestibule
- C. USB token
- D. Badge reader
- E. Video surveillance
- F. Biometric lock
Answer: A,B
NEW QUESTION # 34
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
Answer:
Explanation:
NEW QUESTION # 35
A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:
- A. acceptable use policy.
- B. incident response procedures
- C. non-disclosure agreement
- D. regulatory compliance requirements.
Answer: A
Explanation:
Logging into a user's account without their explicit permission is a violation of the acceptable use policy, which outlines the rules and regulations by which a user must abide while using a computer system. By logging into the user's account without their permission, the technician would be violating this policy. Additionally, this action could be seen as a breach of confidentiality, as the technician would have access to information that should remain confidential.
NEW QUESTION # 36
A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do NEXT?
- A. Remove the HDD and then send the computer for repair.
- B. Delete the sensitive information before the computer leaves the building.
- C. Check corporate polices for guidance.
- D. Get authorization from the manager.
Answer: D
Explanation:
The next step that the technician should do before taking the computer off site for repair is to get authorization from the manager. Getting authorization from the manager is important because it ensures that the technician has permission and approval to remove the computer from the premises and perform the repair work off site. Getting authorization from the manager can also help document and communicate the reason and duration of the repair and avoid any misunderstanding or conflict with the user or the organization. Removing the HDD and then sending the computer for repair may not be feasible or necessary if the issue is not related to the HDD or if the HDD contains essential data or software for the repair. Checking corporate policies for guidance may be a good step but it does not replace getting authorization from the manager who is responsible for the computer and its data. Deleting the sensitive information before the computer leaves the building may not be possible or advisable if the issue prevents access to the data or if the data is needed for troubleshooting or recovery purposes. Reference: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 5.1
NEW QUESTION # 37
A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?
- A. msconfig_exe
- B. dfrgui_exe
- C. resmon_exe
- D. msinf032exe
Answer: C
Explanation:
Explanation
If a technician suspects high disk I/O, the technician should use the Resource Monitor (resmon.exe) to identify the process that is causing the high disk I/O1. Resource Monitor provides detailed information about the system's resource usage, including disk I/O1. The technician can use this information to identify the process that is causing the high disk I/O and take appropriate action1.
NEW QUESTION # 38
A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel. Which of the following explains why the technician unable to find this menu item?
- A. BitLocker was renamed for Windows 10.
- B. BitLocker was disabled in the registry of the laptop
- C. The hardware does not meet BitLocker's minimum system requirements.
- D. BitLocker is not included on Windows 10 Home.
Answer: D
Explanation:
Explanation
BitLocker is only available on Windows 10 Pro, Enterprise, and Education editions1. Therefore, the technician is unable to find the BitLocker Drive Encryption menu item in Control Panel because it is not included in the Windows 10 Home edition1.
NEW QUESTION # 39
A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?
- A. .deb
- B. .app
- C. .exe
- D. .vbs
Answer: B
Explanation:
Explanation
The file type that the technician will MOST likely use when installing new software on a macOS computer is
.app. This is because .app is the file extension for applications on macOS1.
NEW QUESTION # 40
Which of the following Linux commands would be used to install an application?
- A. grep
- B. yum
- C. Is
- D. sudo
Answer: D
Explanation:
The Linux command used to install an application is sudo. The sudo command allows users to run programs with the security privileges of another user, such as the root user. This is necessary to install applications because it requires administrative privileges1
NEW QUESTION # 41
Which of the following could be used to implement secure physical access to a data center?
- A. Alarm system
- B. Badge reader
- C. Motion sensor
- D. Geofence
Answer: B
Explanation:
Explanation
Badge readers are used to implement secure physical access to a data center. They are used to read the identification information on an employee's badge and grant access to the data center if the employee is authorized2.
This system requires individuals to have an access badge that contains their identification information or a unique code that can be scanned by a reader. After the badge is scanned, the system compares the information on the badge with the authorized personnel database to authenticate if the individual has the required clearance to enter that area. The other options listed, such as a geofence, alarm system, or motion sensor are security measures that may be used in conjunction with badge readers, but do not provide identification and authentication features.
NEW QUESTION # 42
A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user's PC is infected with ransorrrware. Which of the following should the technician do FIRST?
- A. Quarantine the system
- B. Scan and remove the malware
- C. Disable System Restore
- D. Schedule automated malware scans
Answer: A
Explanation:
The technician should quarantine the system first1
Reference:
CompTIA A+ Certification Exam: Core 2 Objectives Version 4.0. Retrieved from https://partners.comptia.org/docs/default-source/resources/comptia-a-220-1102-exam-objectives-(3-0)
NEW QUESTION # 43
An Android user reports that when attempting to open the company's proprietary mobile application it immediately doses. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost. Which of the following steps should a systems administrator attempt FIRST?
- A. Install an alternative application with similar functionality
- B. Clear the application cache.
- C. Reset the phone to factory settings
- D. Uninstall and reinstall the application
Answer: B
Explanation:
The systems administrator should clear the application cache12
If clearing the application cache does not work, the systems administrator should uninstall and reinstall the application12 Resetting the phone to factory settings is not necessary at this point12 Installing an alternative application with similar functionality is not necessary at this point12
NEW QUESTION # 44
A user lost a company tablet that was used for customer intake at a doctor's office. Which of the following actions would BEST protect against unauthorized access of the data?
- A. Changing the office's Wi-Fi SSID and password
- B. Changing the user's password
- C. Performing a remote wipe on the device
- D. Enabling remote drive encryption
Answer: C
Explanation:
Explanation
The best action to protect against unauthorized access of the data on the lost company tablet is to perform a remote wipe on the device. A remote wipe is a feature that allows an administrator or a user to erase all the data and settings on a device remotely, usually through a web portal or an email command. A remote wipe can help prevent the data from being accessed or compromised by anyone who finds or steals the device. Changing the office's Wi-Fi SSID and password may prevent the device from connecting to the office network but may not prevent the data from being accessed locally or through other networks. Changing the user's password may prevent the device from logging in to the user's account but may not prevent the data from being accessed by other means or accounts. Enabling remote drive encryption may protect the data from being read by unauthorized parties but may not be possible if the device is already lost or turned off. References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 3.1
NEW QUESTION # 45
A technician is replacing the processor in a desktop computer prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the following safety procedures would BEST protect the components in the PC? (Select TWO).
- A. Ensuring equipment is grounded
- B. Removing dust from the ventilation fans
- C. Placing the PSU in an antistatic bag
- D. Ensuring proper ventilation
- E. Utilizing an ESD strap
- F. Disconnecting the computer from the power source
Answer: C,E
Explanation:
Explanation
The two safety procedures that would best protect the components in the PC are:
Utilizing an ESD strap
Placing the PSU in an antistatic bag
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NEW QUESTION # 46
Which of the following would MOST likely be used to change the security settings on a user's device in a domain environment?
- A. Login script
- B. Security groups
- C. Group Policy
- D. Access control list
Answer: C
Explanation:
Explanation
Group Policy is the most likely tool to be used to change the security settings on a user's device in a domain environment. Group Policy is a feature of Windows that allows administrators to manage and configure settings for multiple devices and users in a centralized way. Group Policy can be used to enforce security policies such as password complexity, account lockout, firewall rules, encryption settings, etc.
NEW QUESTION # 47
An Android user reports that when attempting to open the company's proprietary mobile application it immediately doses. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost. Which of the following steps should a systems administrator attempt FIRST?
- A. Install an alternative application with similar functionality
- B. Clear the application cache.
- C. Reset the phone to factory settings
- D. Uninstall and reinstall the application
Answer: B
Explanation:
Explanation
The systems administrator should clear the application cache
If clearing the application cache does not work, the systems administrator should uninstall and reinstall the application12 Resetting the phone to factory settings is not necessary at this point12 Installing an alternative application with similar functionality is not necessary at this point12
NEW QUESTION # 48
A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer. Once the UPS stopped beeping, all functioning devices also turned off. In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data.
Answer:
Explanation:
NEW QUESTION # 49
An implementation specialist is replacing a legacy system at a vendor site that has only one wireless network available. When the specialist connects to Wi-Fi. the specialist realizes the insecure network has open authentication. The technician needs to secure the vendor's sensitive data. Which of the following should the specialist do FIRST to protect the company's data?
- A. Change the network location to private.
- B. Connect to the vendor's network using a VPN.
- C. Manually configure an IP address, a subnet mask, and a default gateway.
- D. Configure MFA on the network.
Answer: B
Explanation:
Explanation
The first thing that the specialist should do to protect the company's data on an insecure network with open authentication is to connect to the vendor's network using a VPN. A VPN stands for Virtual Private Network and is a technology that creates a secure and encrypted connection over a public or untrusted network. A VPN can protect the company's data by preventing eavesdropping, interception or modification of the network traffic by unauthorized parties. A VPN can also provide access to the company's internal network and resources remotely. Manually configuring an IP address, a subnet mask and a default gateway may not be necessary or possible if the vendor's network uses DHCP to assign network configuration parameters automatically. Manually configuring an IP address, a subnet mask and a default gateway does not protect the company's data from network attacks or threats. Changing the network location to private may not be advisable or effective if the vendor's network is a public or untrusted network. Changing the network location to private does not protect the company's data from network attacks or threats. Configuring MFA on the network may not be feasible or sufficient if the vendor's network has open authentication and does not support or require MFA. Configuring MFA on the network does not protect the company's data from network attacks or threats. References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain
3.3
NEW QUESTION # 50
A user corrects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed. Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station?
- A. Within the Power Options of the Control Panel utility, select the option Choose What Closing the Lid Does and select When I Close the Lid under the Plugged in category to Do Nothing
- B. Within the Power Options of the Control Panel utility click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the Plugged In category to Never
- C. Within the Power Options of the Control Panel utility select the option Choose When to Turn Off the Display and select Turn Off the Display under the Plugged In category to Never
- D. Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the On Battery category to Never
Answer: A
Explanation:
The laptop has an additional option under power and sleep settings that desktops do not have. Switching to do nothing prevents the screen from turning off when closed.
NEW QUESTION # 51
Which of the following features allows a technician to configure policies in a Windows 10 Professional desktop?
- A. gpmc
- B. gpupdate
- C. gpedit
- D. gpresult
Answer: C
Explanation:
The feature that allows a technician to configure policies in a Windows 10 Professional desktop is gpedit. Gpedit is a command that opens the Local Group Policy Editor, which is a utility that allows users to view and modify local group policies on their Windows PC. Local group policies are a set of rules and settings that control the behavior and configuration of the system and its users. Local group policies can be used to configure policies such as security, network, software installation and user rights. Gpmc is a command that opens the Group Policy Management Console, which is a utility that allows users to view and modify domain-based group policies on a Windows Server. Domain-based group policies are a set of rules and settings that control the behavior and configuration of the computers and users in a domain. Domain-based group policies are not available on a Windows 10 Professional desktop. Gpresult is a command that displays the result of applying group policies on a Windows PC. Gpresult can be used to troubleshoot or verify group policy settings but not to configure them. Gpupdate is a command that updates or refreshes the group policy settings on a Windows PC. Gpupdate can be used to apply new or changed group policy settings but not to configure them. Reference: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 1.6
NEW QUESTION # 52
A technician is setting up a conference room computer with a script that boots the application on login. Which of the following would the technician use to accomplish this task? (Select TWO).
- A. Task Scheduler
- B. Startup Folder
- C. System Information
- D. Programs and Features
- E. File Explorer
- F. Device Manager
Answer: A,B
Explanation:
B: Startup Folder1: The Startup folder is a special folder that contains shortcuts to programs or scripts that will run automatically when a user logs on. The technician can create a shortcut to the script and place it in the Startup folder for the conference room computer or for all users.
E: Task Scheduler23: The Task Scheduler is a tool that allows you to create tasks that run at specified times or events. The technician can create a task that runs the script at logon for the conference room computer or for all users.
NEW QUESTION # 53
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