2025 Realistic C_C4H51_2405 Dumps Latest SAP Practice Tests Dumps
C_C4H51_2405 Dumps PDF - C_C4H51_2405 Real Exam Questions Answers
NEW QUESTION # 46
Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.
- A. Ticket type
- B. Channel direction
- C. Channel type
- D. Notification type
- E. Mashup service
Answer: B,C,D
NEW QUESTION # 47
When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.
- A. Set the action to Propose Solution.
- B. Change the priority to Escalated.
- C. Push the incident to SAP Service Cloud support.
- D. Maintain the Incident Context.
Answer: A,B
NEW QUESTION # 48
Which object can you assign to a ticket template when you are using maintenance plans?
- A. Reference date
- B. Registered product
- C. Maintenance plan condition
- D. Service category
Answer: D
NEW QUESTION # 49
Which element do you need to maintain to use maintenance plans?
- A. Fine-tuning
- B. Scoping
- C. Installed base
- D. Condition attribute
Answer: C
NEW QUESTION # 50
What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.
- A. Data can be accessed in real time.
- B. Offline access is available.
- C. Security issues with mashups outside of the corporate network are rare.
- D. Existing reports can be reused.
Answer: A,D
NEW QUESTION # 51
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.
- A. Configure the relevant question in scoping.
- B. Create a Web service with SAP Knowledge Central by NICE.
- C. Create a validation rule.
- D. Create knowledge base articles in SAP Service Cloud.
Answer: A,B
NEW QUESTION # 52
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
- A. Create an incident.
- B. Report a ticket.
- C. Send an email to SAP Cloud Support.
- D. Implement the provided Hot Fix number.
Answer: A
NEW QUESTION # 53
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.
- A. Delegation rules
- B. Determination of involved parties
- C. SLA Determination
- D. Party roles
Answer: B,D
NEW QUESTION # 54
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. One time, time and counter-based
- B. Absolute, counter-based
- C. Alternating, time and counter-based
- D. One time - no condition, time and counter-based
Answer: C
NEW QUESTION # 55
Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.
- A. Maintenance plan
- B. Priority
- C. Sales contract
- D. Custom fields
Answer: A,B
NEW QUESTION # 56
Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.
- A. Working calendar
- B. Service contract
- C. Maintenance plan
- D. Operating hours
Answer: A,D
NEW QUESTION # 57
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
- A. Countries, scoping, activating dashboard designer
- B. Countries, business processes, integrations
- C. Countries, business processes, business users
- D. Countries, scoping, live activity configuration
Answer: B
NEW QUESTION # 58
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct answers to this question.
- A. The migration run requires an approval from SAP Cloud Support.
- B. Data can be loaded or changed only once.
- C. You'll need to cleanse the legacy data.
- D. You'll need to create an initial file based on predefined fields.
Answer: C,D
NEW QUESTION # 59
What do you have to consider when you are using the Data Workbench?
- A. Additional configuration needs to be defined in the fine-tuning area.
- B. Templates are used to update existing data records.
- C. Using the Data Workbench requires the activation of a scoping item.
- D. Using the Data Workbench requires an additional license.
Answer: C,D
NEW QUESTION # 60
Which object is mandatory to integrate emails in tickets?
- A. Branding template
- B. Document type
- C. Service level agreement
- D. Service organization
Answer: B
NEW QUESTION # 61
You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.
- A. Social media channel configuration
- B. Work distribution
- C. Approval process for social media import run
- D. Scoping in the Configuration Workbench
Answer: A,B
NEW QUESTION # 62
Which data is replicated from SAP Service Cloud to SAP Field Service Management?
- A. Registered product
- B. Installed base
- C. Account hierarchy
- D. Ticket hierarchy
Answer: B
NEW QUESTION # 63
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.
- A. Reporting purposes
- B. Determining responsibility for tickets
- C. Controlling validity of the service catalog
- D. Determining service level assignments
- E. Determining fine-tuning settings
Answer: A,B,D
NEW QUESTION # 64
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