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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation.
Which detail could be verified by testing keyboard navigation for accessibility?

A) Tabbing order is logical.
B) Actionable items are highlighted in a specific color.
C) Keyboard actions provide audio feedback.

2. A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should be able to do on the site but the designer need to suggest and suitable architecture Which technique should be used

A) User test
B) cognitive walkthrough
C) card sorting
D) treetesting

3. Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.
Which tool should a UX Designer use to document user goals, common tasks, and pain points?

A) Wireframes
B) User Personas
C) Storyboards
D) User Journeys

4. Cloud Kicks (CK) is building a new community portal using Experience Cloud. CK's Designer is asked to provide examples of out-of-box functionality that will make for great customer enagement.
In which three Ways Could CK's customers engage?
Choose 3 answers

A) Endorsement of skills and expertise
B) Recognize peers with badges
C) Customize page layouts
D) Join affinity groups
E) Choose personalized branding

5. A sales representativewants to personalize their own user experience.
Which two recommendations should be made to provide more intuitive access regularly used content?
Choose 2 answers

A) Customizethe Home page experience.
B) Create shortcuts Favorites.
C) Personalize the Navigation bar.
D) Set up Quick Links in the Utility bar.

Solutions: