EXIN EX0-101 : ITIL Foundation V 3.0 & ITIL Foundation

  • Exam Code: EX0-101
  • Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
  • Updated: Sep 27, 2026   Q&As: 80 Questions and Answers

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EXIN EX0-101 Exam Syllabus Topics:
SectionObjectives
Topic 1: Introduction to IT Service Management- IT service management processes, functions, roles and responsibilities
- The ITIL framework and service management approach
- The concept of good practice
Topic 2: Key ITIL Concepts and Terminology- Governance and control concepts
- Utility and warranty
- Processes, functions and roles
- Service providers, customers and users
Topic 3: The Service Lifecycle- Continual Service Improvement
  • 1. The seven-step improvement process
    • 2. Measurement and reporting
      • 3. Continual service improvement principles
        - Service Design
        • 1. Supplier management
          • 2. Information security management
            • 3. Availability management
              • 4. Capacity management
                • 5. IT service continuity management
                  • 6. Service level management
                    - Service Transition
                    • 1. Service asset and configuration management
                      • 2. Change management
                        • 3. Knowledge management
                          • 4. Release and deployment management
                            - Service Operation
                            • 1. Access management
                              • 2. Incident management
                                • 3. Request fulfillment
                                  • 4. Problem management
                                    • 5. Service desk function
                                      - Service Strategy
                                      • 1. Service portfolio management
                                        • 2. Service value and business relationship
                                          • 3. Financial management for IT services
                                            EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
                                            Question #1

                                            Which of the following activities are performed by a desk?
                                            1.Logging details of incidents and service requests
                                            2.Providing first-line investigation and diagnosis
                                            3.Restoring service
                                            4.Implementing all standard changes

                                            • A. All of the above
                                            • B. 2 and 4 only
                                            • C. 3 and 4 only
                                            • D. 1, 2 and 3 only
                                            Reveal Solution  Discussion  0

                                            Correct Answer: D  🗳️

                                            Question #2

                                            Consider the following list:
                                            1.Change authority
                                            2.Change manager
                                            3.Change advisory board (CAB)
                                            Which one of the following is the BEST description of the items above?

                                            • A. Teams
                                            • B. Functions
                                            • C. Roles, people or groups
                                            • D. Job descriptions
                                            Reveal Solution  Discussion  0

                                            Correct Answer: C  🗳️

                                            Question #3

                                            Which one of the following is the BEST description of a service request?

                                            • A. Anything that the customer wants and is prepared to pay for
                                            • B. A request from a user for information, advice or for a standard change
                                            • C. Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting
                                            • D. Any request or demand that is entered by a user via a self-help web-based interface
                                            Reveal Solution  Discussion  0

                                            Correct Answer: B  🗳️

                                            Question #4

                                            Which one of the following is concerned with policy and direction?

                                            • A. Governance
                                            • B. Capacity management
                                            • C. Service design
                                            • D. Service level management
                                            Reveal Solution  Discussion  0

                                            Correct Answer: A  🗳️

                                            Question #5

                                            Which process is responsible for providing the rights to use an IT service?

                                            • A. Change management
                                            • B. Access management
                                            • C. Incident management
                                            • D. Request fulfillment
                                            Reveal Solution  Discussion  0

                                            Correct Answer: B  🗳️

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