Salesforce EX-Con-101 : Salesforce Certified Experience Cloud Consultant

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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC thatwould allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?

A) Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
B) Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.
C) Create a digital experience for B2C customers and B2B customers, and use the internalCRM app for employees.
D) Create a single digital experience for B2C customers, B2B customers, and employees.

2. Cloud Kicks (CK) advises its diverse set of clients on how to use Experience Cloud. With new regulations taking effect, many of CK's clients want an easy and cost effective way to set up a site and gather their customers' communicationpreferences.
Mow should CK help compile these preferences?

A) Use the standard Preferences Chatbot to gather the preferences.
B) Create a Lightning Bolt solution that already includes all the preferences.
C) Create a Lightning Bolt solution with a template and a login flow to gather the preferences.
D) Build a Service Console to gather the preferences.

3. Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

A) Service Your Way
B) Service Console
C) Chat
D) Channel Menu

4. In which two ways can Opportunities with a Community User be shared?
Choose 2 answers Calculator

A) Add a Customer Community Plusprofile to a Sharing Set and add Opportunities as an object in the Sharing Set.
B) Create a criteria-based sharing rule with a Partner Community role.
C) Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.
D) Create an owner-based sharing rule with a Customer Community User.

5. DreamHouse Realty recently created a sitefor potential buyers. The content is organized using topics.
Where can site users go to find out how current and popular a topic is?

A) Collaboration Dashboard
B) Trending Topics Channel
C) Topic's detail page
D) Content Management Report

Solutions: