SAP C_TCRM20_60 : SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)

  • Exam Code: C_TCRM20_60
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)
  • Updated: Sep 03, 2026   Q&As: 100 Questions and Answers

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SAP C_TCRM20_60 Exam Syllabus Topics:
SectionObjectives
Marketing- Campaign management
  • 1. Campaign execution basics
    • 2. Segmentation and target groups
      Service Management- Customer service processes
      • 1. Service order handling
        • 2. Service requests and incidents
          Sales Functionality- Sales processes
          • 1. Quotation and order processing
            • 2. Lead management
              • 3. Opportunity management
                Master Data Management- Business partners
                • 1. Account and partner relationships
                  • 2. Customer and contact data structure
                    SAP CRM Overview- CRM architecture and components
                    • 1. Integration with SAP ERP
                      • 2. SAP CRM system landscape
                        Interaction Center- Call center processes
                        • 1. Customer interaction handling
                          • 2. Agent desktop usage

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