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BBPSD Customer Service Sample Questions:

1. Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

A) Customer feedback.
B) Mystery shopping.
C) Sales targeting.
D) Customer responsiveness.

2. When communicating with a customer by writing a letter you should:

A) None of the above.
B) Never sign the letter yourself.
C) Sign the letter yourself.
D) Make the letter long and interesting.

3. For organisations to improve their customer service they need to:

A) Gather information from regular customers.
B) Gather information when they first meet a customer.
C) Gather information when a customer may not return.
D) All of the above.

4. If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:

A) PRI.
B) USP.
C) CSP.
D) BPS.

5. When communicating with a customer by writing a letter you should:

A) Read through the letter before sending.
B) All of the above.
C) Sign the letter yourself.
D) Keep the letter courteous, short and to the point and spell check it.

Solutions: