IBM C9510-526 : IBM Application Integration Middleware L1 Support Application Development

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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

Question 1

Prior to transferring a FrontEnd Problem Management Record (PMR) to the BackEnd , a problem summary should be added to the PMR. The FrontEnd process uses the term BEDANT to describe the mandatory information that must be included in the problem summary.
What does the T in BEDANT stand for?

A. Transaction data
B. Transfer
C. Target
D. Test Case

Question 2

Where can a published Technotebe found?

A. inCallCenter
B. on the IBM Support Web site
C. in the LI Support teamroom
D. in RETAIN

Question 3

What is the purpose of the externally available IBM Support Assistant (ISA) tool? It is an IBM tool:

A. that helps customers find answers and resolve issues with IBM software products.
B. to open an Enhancement Request.
C. for the customer entitlement process.
D. where customers are able to download software products.

Question 4

At what stage must the OneTeam Format Alter (1654) be completed?

A. After the customer has been contacted for the first time.
B. Before escalating the PMR to L2 support.
C. When analyzing the problem.
D. During Problem Management Record (PMR) closure.

Question 5

A customer has phoned in and asked for the Severity of their Problem Management Record (PMR) to be changed, because it is now severely impacting their business. According to the Software Support Handbook, to what Severity should the L1 support professional change the PMR?

A. 1
B. 2
C. 4
D. 3

Solutions: