Cisco 642-262 : Implementing Cisco Unity Connection

  • Exam Code: 642-262
  • Exam Name: Implementing Cisco Unity Connection
  • Updated: Jul 31, 2026   Q&As: 133 Questions and Answers

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Cisco 642-262 Exam Syllabus Topics:
SectionWeightObjectives
Topic 1: Integration with Phone Systems20%- Integration with Cisco Unified Communications Manager
- Call routing and trunk configuration
- SIP and SCCP configuration
- PSTN and gateway integration
Topic 2: Installation and Upgrades15%- Version upgrades and migration
- Installation procedures
- Post-installation verification
- Pre-installation planning
Topic 3: System Configuration and Features25%- Distribution lists and contacts
- Call handlers and greetings
- LDAP directory integration
- Message transfer and dial plan
- Security and access control
Topic 4: Platform Architecture, Licensing and Deployment Models20%- Supported deployment scenarios
- Virtualization and hardware specifications
- Licensing types and requirements
- System architecture and components
Topic 5: Maintenance and Troubleshooting5%- Common issues resolution
- Monitoring and alerts
- Backup and restore procedures
Topic 6: User and Mailbox Management15%- Creating and configuring user accounts
- User self-service and preferences
- Mailbox settings and features
- COBRAS import/export tool usage

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