Cisco 642-242 : Unified Contact Center Enterprise Implementation(UCCEI)

  • Exam Code: 642-242
  • Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
  • Updated: Sep 15, 2026   Q&As: 135 Questions and Answers

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Cisco 642-242 Exam Syllabus Topics:
SectionObjectives
Topic 1: Configuration and Implementation- Call routing configuration
  • 1. Call treatment configuration
    • 2. Dial plan setup
      - Cisco CVP integration
      Topic 2: Cisco Unified Contact Center Enterprise Architecture- UCCE system components and architecture
      • 1. Peripheral Gateway (PG) functions
        • 2. Router and Logger roles
          - Call flow and high-level design
          Topic 3: Troubleshooting- Call flow debugging
          - Common deployment issues
          Topic 4: Scripting and Call Control- Routing scripts design
          • 1. Call flow scripting logic
            • 2. Skill-based routing
              Topic 5: Installation and Deployment- UCCE software installation
              • 1. Component deployment sequence
                • 2. Server prerequisites
                  Topic 6: Administration and Maintenance- User and agent management
                  - System monitoring and reporting

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