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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. What are the correct Job control functions available in Avaya Proactive Contact Monitor application?

A) Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.
B) Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.
C) Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.
D) Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.

2. A system operator reports that agents are randomly being disconnected from Proactive Contact Agent. You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of recording the next occurrence?

A) check_errors 20110219
B) tail-facc*0219
C) logadm -p opmon |7
D) logcat -p agent

3. Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A) The Configurator needs to be started manually, the first time you run Health Manager.
B) The Configurator is a configuration utility installed with the Health Manager application.
C) You configure the Supervisor applications using the Configurator.
D) If the Configurator is not running, access and runitfrom the Role Editor.

4. Which three files must be configured as part of the switch configuration on the CPU? (Choose three.)

A) opmon.cfg
B) master.cfg
C) locale.cfg
D) dgswitch.cfg
E) dgcreate.cfg

5. A Job is running and agents are logged in, but a report executed from Analyst shows no data for that job. On the Historical Data Server Component (HDSC. system, you confirm that the database is running.What are two possible causes for this? (Choose two.)

A) The service monitor is not running.
B) The HDSC system is not running.
C) The logger is not running.
D) The data pump is not running.
E) The dccserver is not running.

Solutions: