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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?

A) Enable the ACCCM In Range feature in the Dialing Plan tab.
B) Disable the ACCCM Range Management feature in the Dialing Plan tab.
C) Check the 'Do Not Sync' box in the Dialing Plan tab.
D) Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.

2. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A) SQLServer2008 R2Express
B) Microsoft MVC
C) .NETFramework4.0
D) Microsoft Silverlight3.0

3. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
B) The administrator must first find the user in the Userstab to access the Visual Phone button.
C) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
D) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.

4. The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?

A) The Web Service URL was not configured correctly.
B) The login ID for the Web Service was not configured correctly.
C) The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.
D) The Database Port is setto 1433.

5. The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?

A) witness
B) CRN_CS
C) ws_portal
D) ws_er

Solutions: