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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. You have created an add-in that utilizes the SOAP API, and uploaded it to the agent desktop and the incident workspace so that agents can access your custom product registration table.
The agents are getting an error when trying to use the add-in.
Which three permissions are required for an Agent to use an add-in an incident workspace?

A) Account Authentication
B) Session Authentication
C) Custom Object Read
D) Object Designer
E) Custom Object Create

2. Your customer is editing a contact workspace that is the parent of a object customer. They do not see the child custom object information.
Select the three areas to check to verify that the condition is correct.

A) The custom object has an associated workspace.
B) The profile has custom object permissions.
C) The custom object has a relationship with the parent.
D) The custom object was deployed.
E) The custom object has workspace permissions.

3. Incident #120703-002539 was submitted on Tuesday, July 3, 2012 at 1:00 pm.

At what time the initial Response Due (incidents.rel_due) field be stamped using the response requirements shown?

A) Wednesday, July 4, 2012 at 12:00 pm
B) Saturday, July 7, 2012 at 12:00 pm
C) Tuesday, July 3, 2012 at 9:00 pm
D) Thursday, July 5, 2012 at 1:00 pm
E) Thursday, July 5, 2012 at 12:00 pm

4. Which three expressions use proper syntax?

A) If (incidents.assgn_acct_id IS NULL, 'Not Assigned', 0)
B) If(incidents.assign_group_id = 100460, 'With Support', 'Not with Suport')
C) Date_diff(incidents.closed, incidents.created)
D) Avg(incidents.c&times_opened)
E) Sum(if(incidents.status_id < > 2, 1, 0))

5. When using standard reports within the Analytics module there is a limit to what can be edited in each report.
Select the two items that are editable on a standard report.

A) Schedules
B) Non Selectable Filters
C) Report Heading
D) Graphs
E) Permissions
F) Column Headings

Solutions: