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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Identify the sequence of steps you must follow to disable the Service Communication channels.

A) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
B) Navigate to Setup and maintenance > Selectthe Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
C) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
D) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
E) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".

2. You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.
Identify two valid approaches to get this large volume of data.

A) You must retrieve large volumes of data through a REST API endpoint.
B) You can download large volumes of SR data from theAnalytics interface.
C) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
D) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

3. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A) Available
B) Start/Stop
C) Duration
D) Interval
E) Time Period

4. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A) The Starts When criteria of the milestones is not True.
B) Entitlement rules are not valid for the service request.
C) The scheduledprocess has not been set up.
D) No default coverages are set up.

5. Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A) Manage Service Request Queue
B) Manage Service Request Resolutions
C) Manage Service Request Severities
D) Manage Service Request Categories
E) Manage Service Request Products
F) Manage Service Request Status Values

Solutions: