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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Individual Behavior and Personality | - Individual decision-making
- Perception and attribution
- Attitudes and job satisfaction
- Motivation theories (Maslow, Herzberg, Vroom)
- Personality traits and theories
|
| Topic 2: Organizational Structure and Culture | - Organizational change and development
- Organizational structure types
- Organizational design principles
- Organizational culture dimensions
- Organizational communication
|
| Topic 3: Group Behavior and Dynamics | - Conflict and negotiation
- Group structure and roles
- Power and political behavior
- Group development stages
- Team building and teamwork
|
| Topic 4: Leadership Theories | - Contingency theories
- Behavioral approaches
- Contemporary leadership perspectives
- Trait approaches to leadership
- Transformational vs transactional leadership
|
WGU Organizational Behavior (GTO1, C715) Sample Questions:
1. Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?
A) Virtual teams
B) Production teams
C) Self-managed teams
D) Problem-solving teams
2. A coach encourages a person to run two miles in ten minutes and provides the person a stopwatch to check periodically. The person completes the run in 9.8 minutes. Considering the goal-setting theory of motivation, which two factors explain why the person achieved the goal?
A) Challenge and encouragement
B) Specificity and encouragement
C) Direction and challenge
D) Specificity and feedback
3. An individual attributes personal achievement in business to being competitive, independent, and successful in spite of challenges. Which statement is true regarding environmental factors and how they influence this person's personality and behavior?
A) The individual's full potential may be determined by how well the individual adjusts to the requirements of the environment.
B) Studies demonstrate that environment influences behavior but has no influence on personality.
C) Environment is the single element in determining an individual's behavior.
D) Personality and behavior are based solely on environmental factors.
4. What is true about the relationship between performance evaluation and motivation?
A) The relationship does not depend on the perceptual process.
B) The relationship is strongest when employees know that traits are the criteria used for the evaluations.
C) The relationship is strong for employees but weak for managers.
D) Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.
5. What defines acceptable standards of behavior that are shared by group members?
A) Group status
B) Group norms
C) Group conformity
D) Group roles
Solutions:
Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: B |