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Facebook Certified Community Manager Sample Questions:

1. In an established community, members have been posting the same questions repeatedly.
Which three group tools should be used to help members find the answers they are looking for more easily? (Choose 3)

A) Direct members to report repetitive questions using the Report to Admin tool
B) Add useful posts to a topic tag dedicated to frequently asked questions
C) Pin a post as an announcement in the group
D) Create a frequently asked questions learning unit
E) Ask members to tag an admin every time someone asks a repetitive question

2. An Instagram influencer from Switzerland uses a unique region-specific content approach. A community manager is helping the influencer expand into a neighboring country, Austria. The primary goal is to be the number one information source in the region.
Which two actions should the community manager take to support the goal? (Choose 2)

A) Ask community members to send profiles in Austria to follow
B) Run targeted ads to lookalike audiences in Austria
C) Adapt the local dialect and reuse highly successful content
D) Measure the audience of Austrian followers on existing platforms

3. A community manager for a national chain department store has many internal stakeholders to manage, particularly across the departments of home and garden, men's fashion and women's fashion, which represent the highest sales volume.
The community manager needs to create a monthly content calendar that includes posts that represent each department.
What should the community manager do first?

A) Review briefs from internal stakeholders outlining key messaging, details and targets
B) Research competitors and replicate popular creative tactics that perform well for them
C) Review previous post results and reuse the content that performed best
D) Prioritize the content from the department that is the most polished and ready to post

4. The leaders of an organization in Chicago that supports new mothers decide to create an online community to help expand their fundraising opportunities. They plan to take advantage of an upcoming baby show to grow this community at a faster pace.
Which three recommendations should the community manager provide the organization when they create this online community? (Choose 3)

A) Discuss shared values and how they want the community to feel
B) Determine the community mission
C) Invite all of their friends into the community
D) Set the community objectives
E) Create the community and define plans once it's established

5. A pharmaceutical brand announces a new drug to stop the spread of a major disease. After the brand shares a press release on its social channels, 10 people claim that another one of the brand's drugs causes serious side effects. A health reporter for a major newspaper picks up the story and shares the comments on their own channel. Dozens of additional relevant comments are shared on the brand's press release post. Leadership asks the community manager to document organic, relevant comments over the next two weeks.
Which course of action should the community manager take to efficiently monitor the conversation for potential escalations?

A) Create a post specifically to gather feedback from the community
B) Activate a news alert for additional articles
C) Create and track relevant keywords on social media channels
D) Review comments on the company's press release post

Solutions: