ISO Beingcert ISO/IEC 20000 Lead Implementer : ISOIEC20000LI

  • Exam Code: ISOIEC20000LI
  • Exam Name: Beingcert ISO/IEC 20000 Lead Implementer Exam
  • Updated: Jul 25, 2026   Q&As: 123 Questions and Answers
  • Q & A: 123 Questions and Answers

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ISO ISOIEC20000LI Exam Syllabus Topics:
SectionObjectives
Preparation for Certification Audit- Certification Readiness
  • 1. Evidence collection
  • 2. Compliance verification
  • 3. Audit preparation
Service Management System Requirements- ISO/IEC 20000 Requirements
  • 1. Leadership and commitment
  • 2. Service management policy
  • 3. Context of the organization
  • 4. Roles and responsibilities
Planning an SMS Implementation- Implementation Planning
  • 1. Risk and opportunity management
  • 2. Implementation roadmap
  • 3. Service management objectives
Continual Improvement- Improvement Activities
  • 1. Continual service improvement
  • 2. Corrective actions
  • 3. Nonconformity management
Monitoring and Measurement of an SMS- Performance Evaluation
  • 1. Management review
  • 2. Service reporting
  • 3. Monitoring and measurement
  • 4. Internal audit
Fundamental Principles and Concepts of Service Management Systems- Service Management System Concepts
  • 1. ISO/IEC 20000 framework
  • 2. Benefits of an SMS
  • 3. Service management principles
Implementing an SMS Based on ISO/IEC 20000- Service Management Processes
  • 1. Incident and problem management
  • 2. Service design, build and transition
  • 3. Supply and demand management
  • 4. Service assurance
  • 5. Service portfolio management
  • 6. Relationship and agreement management
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. What risk treatment option has Company A implemented if it has required from its employees the change of email passwords at least once every 60 days?

A) Risk avoidance
B) Risk modification
C) Risk retention


2. TradeB communicated the information security processes and procedures to employees. Which principle of efficient communication strategy did they use?

A) Appropriateness
B) Responsiveness
C) Transparency


3. What supports the continual improvement of an ISMS?

A) The update of documented information
B) The update of eternal audit reports
C) The update of action plans


4. Scenario 4: TradeB. a commercial bank that has just entered the market, accepts deposits from its clients and offers basic financial services and loans for investments. TradeB has decided to implement an information security management system (ISMS) based on ISO/IEC 27001 Having no experience of a management
[^system implementation, TradeB's top management contracted two experts to direct and manage the ISMS implementation project.
First, the project team analyzed the 93 controls of ISO/IEC 27001 Annex A and listed only the security controls deemed applicable to the company and their objectives Based on this analysis, they drafted the Statement of Applicability. Afterward, they conducted a risk assessment, during which they identified assets, such as hardware, software, and networks, as well as threats and vulnerabilities, assessed potential consequences and likelihood, and determined the level of risks based on three nonnumerical categories (low, medium, and high). They evaluated the risks based on the risk evaluation criteria and decided to treat only the high risk category They also decided to focus primarily on the unauthorized use of administrator rights and system interruptions due to several hardware failures by establishing a new version of the access control policy, implementing controls to manage and control user access, and implementing a control for ICT readiness for business continuity Lastly, they drafted a risk assessment report, in which they wrote that if after the implementation of these security controls the level of risk is below the acceptable level, the risks will be accepted Based on scenario 4, what type of assets were identified during risk assessment?

A) Primary assets
B) Business assets
C) Supporting assets


5. Scenario 4: TradeB. a commercial bank that has just entered the market, accepts deposits from its clients and offers basic financial services and loans for investments. TradeB has decided to implement an information security management system (ISMS) based on ISO/IEC 27001 Having no experience of a management
[^system implementation, TradeB's top management contracted two experts to direct and manage the ISMS implementation project.
First, the project team analyzed the 93 controls of ISO/IEC 27001 Annex A and listed only the security controls deemed applicable to the company and their objectives Based on this analysis, they drafted the Statement of Applicability. Afterward, they conducted a risk assessment, during which they identified assets, such as hardware, software, and networks, as well as threats and vulnerabilities, assessed potential consequences and likelihood, and determined the level of risks based on three nonnumerical categories (low, medium, and high). They evaluated the risks based on the risk evaluation criteria and decided to treat only the high risk category They also decided to focus primarily on the unauthorized use of administrator rights and system interruptions due to several hardware failures by establishing a new version of the access control policy, implementing controls to manage and control user access, and implementing a control for ICT readiness for business continuity Lastly, they drafted a risk assessment report, in which they wrote that if after the implementation of these security controls the level of risk is below the acceptable level, the risks will be accepted Based on scenario 4, the fact that TradeB defined the level of risk based on three nonnumerical categories indicates that;

A) The level of risk will be defined using a formula
B) The level of risk will be evaluated against qualitative criteria
C) The level of risk will be evaluated using quantitative analysis


Solutions:

Question # 1
Answer: B
Question # 2
Answer: C
Question # 3
Answer: A
Question # 4
Answer: C
Question # 5
Answer: B

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