Salesforce Slack-Dev-201 : Salesforce Certified Slack Developer

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Salesforce Slack-Dev-201 Exam Syllabus Topics:

Salesforce Certified Slack Developer Sample Questions:

1. A company wants to develop a Slack app for facilitating internal helpdesk requests. The app should allow employees to report issues and track their resolution status.
Which feature would be most effective for this app?

A) Use a slash command for employees to submit helpdesk requests
B) Implement a bot that employees can interact with to report issues and receive updates on their resolution status
C) Set up a modal form for issue submission and email notifications for updates
D) Create a dedicated channel where employees post their issues and track their resolution

2. Your company's Slack app is designed for team collaboration and project management.
When should you consider adding support for channels shared externally with Slack Connect?

A) When the app aims to facilitate collaborative projects that include external partners, clients, or vendors in shared channels
B) If the app is used for confidential internal discussions that should not be exposed to external parties
C) When the app is exclusively used for internal communications and data sharing within a single organization
D) When the app is primarily used for internal HR processes and personnel management

3. Your organization's marketing team wants to receive immediate Slack notifications whenever there's a mention of the company on social media.
Which Slack feature should be implemented for this requirement?

A) Implement incoming webhooks to automatically post notifications of social media mentions in a
B) Use slash commands to allow team members to manually check for mentions
C) Create a bot to send periodic updates on social media mentions
D) Set up an App Home tab where social media mentions are displayed

4. Your company is creating a Slack app to update team members about upcoming company events. The updates need to be brief and reach all team members efficiently.
What is the best approach to deliver these updates?

A) Post updates in relevant team channels using messages
B) Implement an App Home tab with a calendar of events
C) Use modals to display detailed information about each event
D) Send individual direct messages to each team member about the events

5. When is it most effective to use the Audit Logs API in a Slack workspace?

A) For tracking and auditing administrative actions, such as workspace setting changes or app installations
B) When developing a feature to synchronize Slack messages with an external CRM tool
C) To analyze the sentiment of messages within Slack channels for HR purposes
D) To create custom interactive features like polls or quizzes within Slack channels

Solutions: