Microsoft MB7-848 : NAV 2009 Service Management

  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Updated: Sep 07, 2026   Q&As: 50 Questions and Answers

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Microsoft MB7-848 Exam Syllabus Topics:
SectionWeightObjectives
Topic 1: Service Items and Components20%- Creating and managing service items
  • 1. Replacing and upgrading components
    • 2. Tracking service item history
      • 3. Registering installed components
        Topic 2: Setup and Configuration of Service Management25%- Service Management setup
        • 1. Service policies and default values
          • 2. Service item groups and components
            • 3. Fault codes, symptom codes, and resolution codes
              • 4. Warranty and contract templates
                Topic 3: Invoicing and Reporting10%- Generating service invoices
                • 1. Service analytics and reports
                  • 2. Integration with Finance and Inventory
                    Topic 4: Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
                    • 1. Resource assignment and skill matching
                      • 2. Completing and closing service orders
                        • 3. Registering service hours, parts, and expenses
                          Topic 5: Service Contracts and Agreements20%- Creating and managing service contracts
                          • 1. Coverage and exclusion rules
                            • 2. Contract billing and pricing
                              • 3. Contract renewals and terminations

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