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| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Management Foundation based on ISO/IEC 20000 |
| Exam Number: | ITSM20F.EN |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice Questions |
| Passing Score: | 65% |
| Exam Duration: | 60 minutes |
| Available Languages: | Japanese, Portuguese, Korean, English |
| Related Certifications: | EXIN IT Service Management Associate based on ISO/IEC 20000 EXIN IT Service Management Professional based on ISO/IEC 20000 |
| Sample Questions: | ![]() |
| Exam Way: | Onsite or online proctored delivery |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management System (SMS) | 30% | - Critical elements of a service management system - Core concepts of the service management system |
| Topic 2: Operation of the Service Management System | 55% | - Resolution and fulfilment processes - Service assurance processes - Service portfolio processes - Service design, build and transition processes - Relationship and agreement processes - Supply and demand processes |
| Topic 3: Introduction to IT Service Management | 15% | - Core concepts surrounding ISO/IEC 20000-1:2018 - Core concepts of IT service management |
The ITSM20F日本語 exam consists of 40 questions to be answered within 60 minutes minutes. Timed practice under the same constraints is the standard way to make that pace feel comfortable rather than rushed.
The official outline organizes the ITSM20F日本語 exam into weighted domains such as:
The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) practice questions at DumpsTests follow this same objective map, so every hour of review lands on exam-relevant ground.
The ITSM20F日本語 exam is the official assessment for the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) certification from EXIN. It verifies that you can apply the published exam objectives to practical scenarios, and the resulting credential showcases your capacity in a way employers immediately recognize — a concrete step in any all-round self-improvement plan.
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サービス管理は何を達成することを目指していますか?
Correct Answer: C 🗳️
セキュリティ管理プロセスの目的は何ですか?
Correct Answer: A 🗳️
サービス品質を定義するものは何ですか?
Correct Answer: D 🗳️
明確に定義されたプロセスには何を含める必要がありますか?
Correct Answer: B 🗳️
サービスデスクに関連する最も一般的なプロセスは何ですか?
Correct Answer: A 🗳️
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