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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

Question 1

Welches Leitprinzip berücksichtigt, wie die Schritte eines Prozesses möglichst effizient durchgeführt werden können?

A. Beginnen Sie dort, wo Sie sind
B. Optimieren und automatisieren
C. Fokus auf Wert
D. Ganzheitlich denken und arbeiten

Question 2

Welche Aktivität erfasst den Bedarf an Vorfallslösungen und Serviceanfragen?

A. Servicekatalogverwaltung
B. Problemmanagement
C. Servicedesk
D. Änderungskontrolle

Question 3

In welchen ZWEI Situationen sollten die ITIL-Leitprinzipien berücksichtigt werden?
1. Bei jeder Initiative
2. In Beziehungen mit allen Beteiligten
3. Nur in spezifischen Initiativen, in denen das Prinzip relevant ist
4. Nur in bestimmten Stakeholder-Beziehungen, in denen das Prinzip relevant ist

A. 1 und 2
B. 2 und 3
C. 1 und 4
D. 3 und 4

Question 4

Welche Dimension berücksichtigt die Anwendung künstlicher Intelligenz im Servicemanagement?

A. Information und Technologie
B. Wertströme und Prozesse
C. Partner und Lieferanten
D. Organisationen und Personen

Question 5

Was ist ein Zweck der Wertschöpfungskettenaktivität „Engage“?

A. Sicherstellung der kontinuierlichen Verbesserung der Dienstleistungen
B. Erfüllung der Erwartungen hinsichtlich Qualität, Kosten und Markteinführungszeit
C. Sicherstellen, dass die Vision der Organisation verstanden wird
D. Für Transparenz und gute Beziehungen sorgen

Solutions: