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HP Selling HP Business Service Management Solutions Sample Questions:

1. Which HP Operations Bridge capability is defined as a "dynamic service model that allows you to map dependencies and relationships in real time"?

A) model driven development and operations
B) connecting multiple event management teams
C) dashboard consolidation
D) model driven operations

2. Which element of the HP BSM solution enables the HP key differentiator known as "Universal Event Correlation"?

A) stream-based event correlation
B) transaction-based event correlation
C) performance and metric-gathering service plug-ins
D) run time service model

3. Which additional personas are key influencers on a potential infrastructure management solution sale with the director of operations? (Select three.)

A) QA test director
B) HVP of applications
C) security analyst
D) Windows administration manager
E) LOB manager for application support
F) database administrator

4. With which persona should a salesperson discuss diagnosing the downtime of mission critical applications?

A) director of distributed systems
B) director of mobile applications
C) director of performance testing
D) director of service management

5. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Identifying competitors who are engaging with the customers.
B) Highlighting the customers' ITIL Service Management issues.
C) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
D) Identifying the customers' pain points and their associated compelling events or manifestations.

Solutions: