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HP Selling HP Printing and Computing Services Sample Questions:

1. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
B) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.
C) Qualifying Partners can also generate additional profit by delivering services on behalf of HP.
D) Partners selling HP hardware will be able to deliver their own branded services.

2. Which areas do the HP Care Pack services cover for consumers?

A) Deployment, Usage, and Care
B) Care services only
C) Usage with HP Smart Friend only
D) Configuration, Usage, and Care

3. What is an effect of adding services to hardware deals?

A) increases deal size
B) decreases profit
C) services selling has little effect on hardware deals
D) increases complexity of the offer

4. Which statement is true about HP Services for consumers?

A) Consumers do not believe it is important to spend money on their IT.
B) Consumers want to enhance their experience; they are searching for enjoyment.
C) HP does not offer repair services for consumers.
D) Consumers are concerned about mission critical response times for printing and computing repairs.

5. Which statement is true about HP Contractual Services?

A) It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
B) HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets
C) HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.
D) Additional services, devices, and accessories can be added at any time during the contract term without extra charge.

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