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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. Why is performing follow up (FUP) on the date set important?

A) To show the customer that they have not responded.
B) It shows the customer that the Problem Management Record (PMR) is in need of being worked on.
C) To ensure the customer knows they need to send in files.
D) It shows commitment to our customers by the support professional.

2. Which command should be used within RETAIN to find the archived Problem Management Record (PMR) 12340.130,702?

A) N;RS4/1/P;12340 B130C702
B) N;RS4/1/A;12340B130C702
C) N;RTA/1/A;12340B130C702
D) N;RTA/1/P;12340B130C702

3. Which one of the following is not a service of the IBM Passport Advantage offering?

A) 24x7 support on all Problem Management Records (PMRs)
B) product updates
C) software download and licensing
D) software maintenance and support

4. Which of the required fields in a Design Change Request (DCR) has the most influence on the decision whether a requested functionality will be added to a product?

A) IBM business justification
B) Requested Completion Date
C) Description
D) Priority

5. At what stage must the OneTeam Format Alter (1654) be completed?

A) After the customer has been contacted for the first time.
B) Before escalating the PMR to L2 support.
C) When analyzing the problem.
D) During Problem Management Record (PMR) closure.

Solutions: